Open to opportunities

Krishna Desai

@krishnadesai

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Dedicated customer support manager with a focus on client satisfaction.

Tanzania

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What I'm looking for

I am looking for a dynamic role that allows me to leverage my customer support expertise while contributing to a positive client experience and organizational success.

As a dedicated and results-driven professional, I have built a solid background in customer support management, particularly in high-pressure environments. My experience spans managing both inbound and outbound teams, where I have successfully resolved complex client issues while leading teams to achieve organizational goals. My tenure at Alpha Digital saw me generate significant sales and improve client engagement through effective call management and detailed reporting.

Currently, I serve as a VIP Support Manager at Mychip, BlueChip, where I act as the primary liaison for high-value clients. My role involves not only managing communications but also proactively identifying and resolving client issues to enhance satisfaction. I take pride in fostering long-term relationships and implementing personalized strategies that drive client loyalty and engagement.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Manager, VIP Team

Current

Mychip, BlueChip

Feb 2024 - Present (1 year 5 months)

Acted as the primary liaison for high-value clients, managing all communications, including regular calls and emails, ensuring their inquiries, concerns, and requests were handled swiftly and efficiently. Proactively identified client issues, troubleshooting problems, and coordinating with internal departments to deliver seamless solutions, thereby enhancing customer satisfaction.

Communication Customer Satisfaction Relationship Building Problem Solving

Customer Support Manager, Inbound Team and VIP Team

Mychip, BlueChip

Dec 2022 - Present (2 years 7 months)

Provided expert support via live chat, resolving issues like deposit delays, bet discrepancies, and withdrawals quickly and effectively. Managed email communication with VIP clients, ensuring timely support and solutions.

Live Chat Support Email Communication Technical Troubleshooting Promotion Creation Gaming Experience Enhancement Customer Satisfaction Team Collaboration

Customer Support Manager, Outbound Team

Alpha Digital

Oct 2021 - Present (3 years 9 months)

Managed client calls, resolving issues and retaining high-value clients. Generated INR 15,000,000 in sales while consistently exceeding daily targets. Handled 200 daily calls for reactivation campaigns, boosting deposits and client engagement.

Customer Support Sales Performance Tracking Process Improvement Reporting Troubleshooting Client Engagement

Education

Degrees, certifications, and relevant coursework

Buckinghamshire New University

BA (Hons), Business Management

Completed a Bachelor of Arts with Honours in Business Management. The program provided a comprehensive understanding of business principles and practices.