Open to opportunities

Grace Justice

@gracejustice

Customer-focused product-minded professional driving retention and service improvements through data-informed decisions.

Tanzania

Message

What I'm looking for

I seek a product- or growth-oriented role where I can use data and cross-functional collaboration to improve onboarding, engagement, and retention.

I am an analytical, growth-oriented professional with hands-on experience in customer operations, service optimization, and CRM management. I identify user pain points, implement structured follow-up systems, and use data to drive measurable improvements in conversion and retention.

In customer-facing roles I have managed high-volume interactions, maintained accurate CRM records, and collaborated across teams to improve response time and customer experience. I have also supported leadership with reporting, documentation, and performance tracking to inform operational decisions.

I am passionate about AI-driven consumer products and subscription business models, actively studying onboarding flows, engagement strategies, and experimentation frameworks to leverage data insights for adoption, engagement, and retention gains.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Dreamport

Jun 2025 - Present (8 months)

Managed high-volume customer interactions for a travel service, identified recurring user friction, and implemented follow-up processes that improved conversion and retention while maintaining CRM data accuracy.

Customer Support CRM Customer Retention Data Analysis KPI Tracking Cross Functional Collaboration

Administrative Assistant

Luxus In Africa

Mar 2024 - Jan 2026 (1 year 10 months)

Coordinated internal communications and maintained organized databases, produced performance reports, and recommended process improvements that increased operational efficiency.

& Administration Reporting Documentation Database Management Process Improvement Performance Tracking