Vane Swallo
@vaneswallo
Associate Customer Success professional driving adoption, retention, and high-volume portfolio growth.
TanzaniaWhat I'm looking for
I am an Associate Customer Success professional with over eight years of experience in SaaS, fintech, and service sectors, specializing in onboarding, retention, and high-volume portfolio management. I build strong customer relationships, translate customer needs into product outcomes, and use analytics to drive measurable client success.
At Ramani.io I managed thousands of SMBs and enterprise accounts, improving adoption, reducing repeat tickets by 35% through documentation, and delivering 90%+ CSAT across channels. I developed data-driven success plans, facilitated renewals, and provided executive-level reporting to align customer outcomes with company OKRs.
I thrive in fast-paced, high-growth environments, taking a proactive ownership approach to churn prevention, cross-functional collaboration, and operational improvement, while maintaining calm under pressure and delivering consistent results.
Experience
Work history, roles, and key accomplishments
Acting Senior Lead, Customer Success
Ramani.io Company Limited
Aug 2024 - Nov 2024 (3 months)
Managed and nurtured enterprise accounts to optimize revenue and lifecycle, reduced churn risk, and delivered data-driven success plans that improved product adoption and generated measurable portfolio growth.
Customer Success Associate
Ramani.io Company Limited
Jul 2021 - Jul 2024 (3 years)
Provided onboarding, activation, and high-volume retention support to SMBs, maintained 90%+ CSAT across channels, reduced repeat tickets by 35% via documentation, and drove product adoption through training and monitoring.
Key Sales Account Manager
Cartrack Tanzania Limited
Feb 2021 - Jun 2021 (4 months)
Managed enterprise accounts, resolved technical issues to minimize churn, reactivated 95% of offline devices through troubleshooting, and conducted product demos and retraining to boost adoption.
Customer Service Representative
Fastjet Tanzania Limited
Nov 2018 - Nov 2019 (1 year)
Handled 80–120 passengers daily across booking, ticketing and check-in with high first-contact resolution, maintained 100% reservation data accuracy, and coordinated operations to improve passenger experience.
Sales Representative
Tanzania Broadcasting Corporation
Feb 2015 - Jul 2018 (3 years 5 months)
Managed corporate advertising accounts and post-sale client support, documented campaign results and renewals, and built client trust through timely issue resolution and transparent communication.
Education
Degrees, certifications, and relevant coursework
College of Business Education
Bachelor in Business Administration, Business Administration
2019 -
Completed coursework toward a Bachelor in Business Administration at the Dar es Salaam campus beginning in September 2019.
Availability
Location
TanzaniaAuthorized to work in
Job categories
Skills
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