Open to opportunities

Gladys itika

@gladysitika

Message

Customer service and sales professional driving retention, process improvement, and revenue growth.

Tanzania

Message

What I'm looking for

I seek a customer-focused role where I can improve service delivery, use CRM and analytics to boost retention and sales, and grow into leadership.

I am a customer service and sales professional with extensive frontline and remote experience improving client satisfaction and driving sales outcomes.

I have managed customer interactions using CRM systems, negotiated pricing and contracts, and leveraged data and social media to boost brand visibility and lead generation.

My background includes supervisory and managerial responsibilities, process improvement initiatives that reduced response times by ~20%, and handling high-volume customer contact efficiently in fast-paced environments.

I am completing an MD (2019–2025) and bring strong analytical, collaboration, and problem-solving skills, with fluency in English and Swahili.

Experience

Work history, roles, and key accomplishments

Customer Sales Assistant

Ndetembia.co Ltd

Handled high-volume customer interactions (60+ customers/day), delivered empathetic service and cross-sold services to maximize sales value. Maintained excellent attendance and contributed suggestions for continuous improvement.

Customer Service Sales Cross Selling Communication Problem Solving Time Management Multitasking Customer Retention

Customer Service Manager

Ndetembia.co Ltd

Managed customer service operations, optimized schedules for peak coverage, and resolved escalations to improve retention and service quality. Implemented process improvements that reduced response times and supported team performance.

Customer Service Team Management Escalations Scheduling Process Improvement CRM Communication Problem Solving

Data Entry Specialist

Veeva

Entered and validated database records with strong attention to detail, conducted audits to maintain data integrity, and collaborated with IT to resolve software issues affecting workflows.

Data Entry Data Validation Spreadsheets CRM Software Attention To Detail Auditing Reporting

Customer Service Temp

Bloomex

Delivered prompt customer support for over 90 clients per day, resolved issues to increase satisfaction, and implemented solutions that reduced response times by ~20%. Served as point of escalation for complex cases.