RMronald msaghu
@ronaldmsaghu
Reliable customer service professional with 4 years of experience.
TanzaniaWhat I'm looking for
I am a reliable and energetic customer service professional with over four years of experience in resolving customer and staff complaints, promoting conflict resolution, and excelling in client services within the hospitality industry. My journey has equipped me with the skills to lead teams effectively, having served as a manager for more than two years, where I contributed significantly to company growth and goal achievement.
Throughout my career, I have demonstrated a strong commitment to improving customer satisfaction and driving sustainable revenue gains in competitive markets. I take pride in exceeding company targets by over 95% and developing comprehensive induction programs for new staff members. My expertise in time management, staff training, and mentoring has allowed me to instill motivation and promote teamwork within my teams.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Vodacom Company
Jan 2020 - Present (5 years 6 months)
Responded to customer inquiries, resolved complaints, and managed high call volumes. Provided product knowledge and ensured first call resolution.
KCTour Operator and Manager
Kidori Adventure Tour Company
Jun 2020 - Nov 2022 (2 years 5 months)
Managed tour operations, including budget preparation and package creation. Promoted tours and arranged travel logistics, contributing to company growth.
Manager
Tanzania Bush Camp
Aug 2017 - May 2019 (1 year 9 months)
Oversaw staff recruitment, training, and supervision. Managed budgets, planned menus, and ensured compliance with health and safety regulations.
Front Desk Clerk
Regency Limited Hospital
Jul 2015 - Oct 2016 (1 year 3 months)
Handled patient inquiries, managed appointments, and ensured efficient service delivery. Assisted in directing patients to their allocated rooms.
Education
Degrees, certifications, and relevant coursework
SCStefano Moshi Memorial University College
Bachelor in Hospitality and Tourism Management, Hospitality and Tourism Management
2012 - 2015
Studied Hospitality and Tourism Management, focusing on the principles of hospitality, tourism operations, and customer service excellence.
Kilosa Agri Secondary School
Advanced Certificate of Secondary Education, General Education
2010 - 2012
Completed Advanced Certificate of Secondary Education, focusing on general education subjects to prepare for higher education.
Vumari Secondary School
O-level Certificate of Secondary Education, General Education
2006 - 2009
Achieved O-level Certificate of Secondary Education, covering a range of subjects to establish a foundational education.
Availability
Location
TanzaniaAuthorized to work in
Website
tanzaniabushcamp.comJob categories
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