Avel Nkendo
@avelnkendo
Digital Media Specialist blending AI-driven content and customer experience.
ZimbabweWhat I'm looking for
I’m a versatile Digital Media Specialist and Customer Experience professional, combining social media strategy, content creation, and data-driven insights to grow online communities and drive engagement. I’ve delivered impactful digital campaigns while supporting fundraising and brand initiatives through targeted outreach.
In my recent role as a Remote Social Media Specialist, I spearheaded digital strategy for education and sustainability projects and integrated IT solutions to track engagement. I curate high-performance visual content for TikTok, Instagram, and YouTube, using platform-specific optimization and data analytics to refine results.
I also bring strong customer-facing experience from high-performance retail environments, where I achieved a 75% increase in sales revenue through personalized service and data-informed recommendations. I lead onboarding and structured training, handle customer inquiries and complaints, and strengthen loyalty through VIP client service.
On the technical side, I’m skilled in web development and design, with advanced use of AI tools—especially Claude AI—to automate caption generation and script writing while maintaining brand voice. I complement this with multimedia production experience, using Adobe Photoshop, Illustrator, Figma, and CapCut to create compelling visuals and event coverage.
Experience
Work history, roles, and key accomplishments
Remote Social Media Specialist
The Good Hope Society
Nov 2025 - Present (7 months)
Spearheaded digital strategy for education and sustainability projects by integrating IT solutions to track engagement. Curated TikTok, Instagram, and YouTube content, managed multi-platform audience engagement, and used Claude AI to automate captions and scripts while supporting fundraising and volunteer campaigns.
Beauty Consultant (Sephora)
Sephora Emirates
Sep 2018 - Oct 2024 (6 years 1 month)
Achieved a 75% increase in sales revenue through personalised service and data-informed product recommendations. Drove upselling and cross-selling, enrolled customers in a loyalty program, and delivered customer service, training, and logistical support for marketing events and product launches.
Assistant Director
Stars Light Entertainment
May 2016 - Jan 2018 (1 year 8 months)
Produced and edited video content using shooting, editing, and post-production techniques for visually engaging storytelling. Created multimedia coverage for events and used Adobe Photoshop, Illustrator, Figma, and CapCut to deliver designs, dynamic videos, and web experiences.
Assistant Accountant
Tsague Sarl
Aug 2014 - Feb 2016 (1 year 6 months)
Assisted with accounts payable and receivable and supported monthly reconciliations, financial reporting, and budget preparation. Reconciled bank statements with GL accounts, monitored cash flow, and tracked financial data using accounting tools such as Excel, QuickBooks, and Sage.
Education
Degrees, certifications, and relevant coursework
Sunrise University
Bachelor's degree in Information Technology, Information Technology
Earned a Bachelor's degree in Information Technology at Sunrise University. Completed the program in 2023.
Douala Technical High School
High School Diploma, Accounting & Finance
Completed a High School Diploma in Accounting & Finance at Douala Technical High School. Graduated in 2013.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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