Open to opportunities

Christina Caracappa

@christinacaracappa

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Experienced manager and sales leader with a proven track record.

United States

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What I'm looking for

I am seeking a dynamic role where I can leverage my sales expertise and leadership skills to drive growth and enhance customer satisfaction in a collaborative environment.

As an experienced manager and sales leader, I have dedicated my career to driving sales growth and enhancing customer experiences across various industries. My journey began with a Bachelor of Business Administration in Marketing from Temple University, which laid the foundation for my success in sales and management roles. I have consistently achieved top sales rankings and have been recognized for my contributions, including million-dollar seller achievements and awards for excellence in customer service.

Throughout my career, I have held various positions that have honed my skills in team leadership, customer relationship management, and strategic planning. At HOTWORX, I managed daily operations and developed strategies to improve membership retention, while at Ashley Furniture HomeStore, I ranked among the top 10 salespeople for three consecutive years. My entrepreneurial spirit also led me to own and operate Adeline Lane Boutique, where I cultivated a loyal customer base and implemented effective marketing strategies.

Experience

Work history, roles, and key accomplishments

Current

Travel Advisor

Current

EE Travel Co

Sep 2024 - Present (1 year 3 months)

Provided personalized travel recommendations and itineraries to clients based on their preferences, budget, and desired destinations. Booked flights, hotels, rental cars, and other travel accommodations for clients using various reservation systems.

Customer Service Travel Research

Manager

HOTWORX-Langhorne, PA

Dec 2024 - May 2025 (5 months)

Managed daily operations, including scheduling, inventory management, and customer service for a 24-hour boutique-style infrared fitness studio. Developed and executed strategies to improve membership retention.

Operations Management Customer Service Inventory Management Scheduling

Furniture Salesperson

Ashley Furniture HomeStore

Jan 2021 - Dec 2024 (3 years 11 months)

Achieved million-dollar seller status in both 2022 and 2023, demonstrating exceptional sales performance. Ranked in the top 10 salespeople in the company for three consecutive years.

Customer Service Retail Sales Negotiation

Owner

Adeline Lane Boutique

Oct 2016 - Jun 2022 (5 years 8 months)

Owned and operated a self-employed boutique, managing all aspects of the business. Oversaw daily operations, sales, and customer relations.

Boutique Management Retail Operations Sales Customer Relations entrepreneurship

Loyalty and Retention Manager

Newtown Athletic Club

Jun 2014 - Jan 2017 (2 years 7 months)

Built and maintained relationships with a 13,000+ membership base, onboarding new and existing members through engagement and cross-selling. Tracked retention and attrition, focusing on at-risk members, and elevated customer service standards club-wide.

Loyalty Programs Customer Relationship Management Cross Selling

Assistant Manager

Coach

May 2011 - Mar 2014 (2 years 10 months)

Provided customer service and management support for a leading handbag and accessory retailer, consistently achieving top sales results and maintaining high KPI performance. Recruited, hired, trained, and developed sales teams to company standards.

retail management Customer Service Sales Performance Team Leadership KPIs

Marketing Intern/Marketing Assistant

Northwestern Mutual

Nov 2011 - Aug 2012 (9 months)

Maintained the branch website and created marketing materials for publications and events. Analyzed existing client databases for cross-selling opportunities and sourced prospective clients through networking.

Marketing Data Analysis Client Relations Event Planning

Visual Merchandising and Sales Manager

The Limited

Jan 2006 - Dec 2007 (1 year 11 months)

Managed daily store operations, focusing on maximizing sales, human resources, inventory, and visual merchandising. Increased store sales ranking from the bottom third to the top third in The Limited Leaders Circle.

Store Management Visual Merchandising Sales Maximization Inventory Management Human Resources

Store Manager

Delias

Jan 2005 - Dec 2006 (1 year 11 months)

Managed daily store operations, including maximizing sales results, human resources, inventory management, and merchandising. Ensured efficient and profitable store performance.

Sales Management Inventory Control Merchandising Human Resources

Area Sales Manager

Illuminations

Jan 2002 - Dec 2005 (3 years 11 months)

Responsible for the overall performance of New Jersey and Philadelphia locations. Oversaw sales, operations, and team management across multiple sites.

Sales Leadership Performance Optimization Team Supervision

Education

Degrees, certifications, and relevant coursework

Temple University, Fox School of Business

Bachelor of Business Administration, Marketing

2010 - 2014

Completed a Bachelor of Business Administration with a focus on Marketing. Gained comprehensive knowledge in business principles and marketing strategies.