Open to opportunities

Zatara Francis

@zatarafrancis

Message

Experienced sales manager committed to driving results and team success.

United States

Message

What I'm looking for

I am looking for a role that allows me to leverage my sales expertise and leadership skills in a dynamic environment focused on growth and customer satisfaction.

As a seasoned sales manager, I have a proven track record of driving sales and enhancing customer experiences. At Macy's, I achieved $100K in pre-order sales within a tight three-week deadline for a 'Gift with Purchase' event, showcasing my ability to strategize and collaborate effectively with my team. My commitment to exceeding sales goals is evident, as I consistently maintain over 13% above our sales plan through strong operational management and data-driven decision-making.

Throughout my career, I have focused on coaching and developing high-performing teams, fostering an inclusive work environment that drives engagement and retention. My experience at Hallmark and Dressbarn has equipped me with the skills to model and coach selling techniques while ensuring that all team members are well-informed and capable of meeting our customers' needs. I pride myself on being an effective communicator and motivator, collaborating cross-functionally to enhance organizational growth and improve workflow efficiency.

Experience

Work history, roles, and key accomplishments

Current

Counter Sales Manager

Current

Macys

Jun 2022 - Present (3 years 1 month)

Achieved $100K in pre-order sales within a 3-week deadline for a "Gift with Purchase" event, driving results through strategic planning and team collaboration. Spearheaded daily operations to achieve and maintain +13% over sales goal plan, ensuring alignment with company KPIs and metrics.

Sales Management Strategic Planning Team Collaboration KPIs Data Analysis Coaching Recruitment Communication Talent Development

Sales Leader

Hallmark

Nov 2018 - Jun 2022 (3 years 7 months)

Modeled and coached selling skills while sharing product knowledge to ensure all team members were well-informed and able to meet customers' relationship needs. Ensured easy and convenient shopper interactions by effectively handling store operations, including product replenishment, merchandising, ringing sales, processing shipments, and managing inventory.

Sales Coaching Product Knowledge Merchandise Inventory Management Customer Service Team Leadership Communication Training

Assistant Manager

Dressbarn

Apr 2014 - Apr 2018 (4 years)

Recruited and onboarded new staff to build strong, capable teams. Enhanced visual merchandising to ensure all merchandise displays were impactful, customer-focused, and designed to maximize revenue opportunities.

Recruitment Onboarding Customer Satisfaction Sales Growth Team Management

Education

Degrees, certifications, and relevant coursework

Broward College

Associate in Arts, Arts

Studied a broad curriculum to develop foundational knowledge and critical thinking skills. Completed coursework relevant to various academic disciplines.