Christie Colbert

Architected and deployed an AI and OCR-powered records management system, eliminating manual transcription and creating a searchable, compliance-ready document archive. Manage all formal board documentation and serve as IT advisor to leadership.

Founded and independently operate a service business, demonstrating initiative, dependability, and self-directed work ethic. Manage all aspects of business operations and customer service.

Support lead instructors in EMT-B skills labs and practical examinations, ensuring compliance with California state and National Registry certification standards. Evaluate student clinical performance and deliver structured competency feedback.

Deliver AHA BLS, CPR, and bloodborne pathogen certification courses for healthcare professionals across clinical and corporate settings. Manage AHA certification documentation and compliance record keeping.

Architected and deployed an AI/OCR records-management system, digitizing legacy paper files into a searchable digital archive. Managed executive board governance, official records, and strategic technology planning.

Provided omnichannel coordination and support for a healthcare-adjacent benefits enrollment platform, managing high-sensitivity client escalations via phone, chat, and email. Utilized Zendesk ITSM platform to create, triage, and resolve support tickets, and built Retool dashboards for real-time visibility into case status and SLA risk.

Led end-to-end technology deployment across 36 healthcare provider offices, configuring and validating 91 devices with zero critical failures. Performed remote and on-site troubleshooting of Mac, iPad, and peripheral hardware via Hexnode MDM and Jamf, and developed end-user training programs and knowledge base materials.

Spearheaded deployment of 91 endpoint devices across 36 healthcare provider locations with zero critical failures. Maintained a 98% CSAT rating by resolving high-sensitivity client escalations and architected custom Retool dashboards for SLA monitoring.

Performed emergency patient assessment, diagnostic procedures, and treatment interventions during ambulance transport, including airway management and vital sign monitoring. Coordinated with hospitals, dispatch, and fire departments under high-pressure conditions while maintaining HIPAA and EMS protocol compliance.

Executed 7,600+ hours of emergency medical care in high-volume environments, demonstrating composure and rapid diagnostic triage. Collaborated with multidisciplinary teams while maintaining HIPAA and regulatory compliance.

Delivered expert consultative service to customers assessing individual needs, reflecting a patient-centered advisory approach. Provided sales support and customer service in a retail environment.

Managed end-to-end eDiscovery and records management workflows, including identification, collection, processing, and secure production of sensitive documents. Served as primary client liaison, translating complex technical requirements into clear project plans and delivering on tight deadlines.

Managed eDiscovery and litigation-support initiatives for law firms, including data ingestion, OCR, quality control, and chain-of-custody. Produced court-ready deliverables under strict deadlines.

Promoted to Project Manager to lead complex eDiscovery and litigation-support initiatives for top law firms. Managed end-to-end data lifecycle and court-ready deliverable production under strict deadlines.

Earned an Associate of Arts degree in Communication, focusing on relationship building and media.

Grade: 4.0