At HCA HEALTHCARE / MISSION HOSPITAL, I coordinate healthcare technology operations and provider support across seven hospitals and more than 100 clinics. I own critical incidents through resolution and keep executives, physicians, and operational leaders updated.
I partnered with HIPAA Security Officers to strengthen vetting and approval processes for external EMR users. I also led departmental ServiceNow implementation and adoption and developed dashboards to track ticket activity and service performance.
As PSS project lead for the CarePartners MEDITECH-to-Cerner migration and implementation lead for LaunchPoint, I aligned technical and clinical stakeholders on testing, readiness, training, and stabilization. My 12 years in hands-on clinical care inform my focus on patient-care continuity and clinician needs.
