Ricardo Avila

Founded and operate 512AI, an AI automation platform for small service businesses, owning product, architecture, delivery, and customer success end to end. Built and deployed production AI agents using Claude and Claude Code, including a chat engine and a 24/7 AI voice agent.

Built an executive portfolio dashboard covering 17 concurrent programs and 50 to 85 engineers, replacing manual spreadsheet reporting with a single source of truth. Led Project Nirvana, an enterprise CRM/CCaaS platform replacement, and automated program documentation with Claude and GPT-4o.

Drove backend API and frontend UI/UX release execution, identifying technical challenges, dependencies, risks, and mitigations, and delivered 80%+ of planned features per release cycle. Kept a quarterly risk and dependency register with named owners and milestone communications.

Ran delivery for the Commercial Auto insurance portfolio across Engineering and Product, shipping 89% of roadmap features by their committed Jira release dates.

Coordinated complex programs across 10+ teams, business stakeholders, and third-party vendors, holding 95%+ alignment with go-to-market timelines for new product and feature launches. Led Agile ceremonies, sprint planning, and feature prioritization for engineering teams.

Managed a 6-person PM team delivering web development and SEO projects, with 95%+ on-time delivery against contracted SLAs and preventing 90%+ of potential budget overruns. Delivered quarterly KPI reporting to executives.

Led two teams (6 business systems analysts, 4 developers) maintaining NextGen EHR for 800+ orthotics and prosthetics clinics nationwide. Ensured full SOX, HIPAA, PHI, Internal Audit, and ITIL compliance across development, testing, and deployment.

Managed revenue cycle projects with 10+ offshore developers.

Supported eClinicalWorks EMR across 50+ facilities and 1,000+ users.

Developed and maintained 70+ Corepoint interfaces to Epic and NextGen.

Provided EMR support.

Completed a one-month intensive AI Strategist and Builder program in October 2026.

Completed the SAFe Advanced Scrum Master course in July 2021.

Earned the Certified Scrum Product Owner (CSPO) certification in 2020.

Earned the NextGen Certified Professional (NCP) in Document Management in 2017.

Earned the Certified ScrumMaster (CSM) certification in 2015.

Completed a PMP Test Prep Course in 2012.

Completed training on the Corepoint Integration Engine for HL7 in 2009.

Earned an Associate of Applied Science in IT & Computer Network Systems from 2006 to 2008.