Open to opportunities

Christian Martucci

@christianmartucci

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Customer care professional with extensive experience in client support.

Italy

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

My name is Christian Martucci, and I am a dedicated customer care professional with a strong background in providing exceptional support to clients in the tech industry. I have honed my skills through my experience at Netcraft.com and A2Hosting, where I managed inbound and outbound calls, ensuring customer satisfaction and addressing their needs effectively.

With over two years of experience in customer care roles, I have developed advanced computer skills and a solid understanding of customer service principles. My ability to communicate fluently in English, along with basic knowledge of French and Spanish, allows me to connect with a diverse clientele. I am passionate about enhancing customer experiences and am eager to contribute my expertise to a dynamic team.

Experience

Work history, roles, and key accomplishments

Customer Care Operator

Netcraft.com

Sep 2019 - Oct 2020 (1 year 1 month)

Worked as a Customer Care Operator at Netcraft.com, a national cybersecurity company, handling inbound and outbound calls and focusing on customer satisfaction.

Customer Care Outbound Calling Customer Satisfaction Cybersecurity

Customer Care Operator

A2Hosting

Sep 2018 - Sep 2019 (1 year)

Served as a Customer Care Operator at A2Hosting.com, a web hosting and domain services company, providing support through chat and inbound calls.

Customer Service Chat Web Hosting Services

Education

Degrees, certifications, and relevant coursework

Istituto Professionale di Stato per i Servizi Alberghieri Adone Zoli

Diploma, Hospitality Management

2016 - 2021

Diploma superiore in Alberghiera, focusing on hospitality management and customer service skills. Developed advanced computer skills and language proficiency in English, French, and Spanish.