Open to opportunities

Carlotta Ganzetti

@carlottaganzetti

Multilingual customer service and client relations specialist delivering proactive, organized support and team leadership.

Italy

Message

What I'm looking for

I seek a remote or hybrid role where I can lead client relations or customer service, deliver exceptional experiences, and contribute to team development and process improvement.

I am a multilingual customer service and client relations specialist with extensive experience managing client communication, coordinating teams, and resolving issues in fast-paced, multicultural environments. I have successfully led customer service teams, overseen onboarding and training, and consistently driven improvements in service quality and client satisfaction.

As a long-term freelancer and former senior customer care manager, I bring proactive project coordination, strong administrative skills, and adaptability to remote and hybrid settings. I am committed to delivering welcoming, professional guest experiences while supporting upselling and service-enhancement opportunities aligned with business goals.

Experience

Work history, roles, and key accomplishments

Current

Client Relations Specialist

Current

Freelance

Jan 2014 - Present (11 years 9 months)

Managed client communication and project coordination across international markets, ensuring timely responses and high satisfaction while maintaining data protection compliance.

Client Relations Project Coordination Multilingual Communication Customer Support Data Protection Remote Collaboration Problem Solving

Senior Customer Care Manager

Unknown

Jan 2010 - Dec 2014 (4 years 11 months)

Led customer service team operations, improving service quality and productivity through onboarding, training, and performance management while driving customer issue resolution and upsell opportunities.

Team Leadership Customer Service Training Performance Management Conflict Resolution Upselling Process Improvement

Freelance Translator

Freelance

Jan 2004 - Dec 2009 (5 years 11 months)

Provided translation and simultaneous interpretation for business contexts, improving cross-cultural communication and accuracy in multilingual interactions.

Translation Interpretation Italian English German French Cross Cultural Communication Attention To Detail

Export Customer Service Rep

Unknown

Jan 2000 - Dec 2004 (4 years 11 months)

Provided export customer support and product information, resolving inquiries and fostering positive client relationships in international markets.

Product Knowledge client support Multilingual Communication Relationship Management

Education

Degrees, certifications, and relevant coursework

Liceo Linguistico, Lecco

High School Diploma, Linguistic Studies

Completed a Liceo Linguistico high school diploma in Lecco with a focus on modern languages and cultural studies.

Marketing and Communication Course, Lecco

Professional Certificate, Marketing and Communication

Completed a professional course in marketing and communication in Lecco covering core principles of marketing, branding, and communication strategies.