Carlotta Ganzetti
@carlottaganzetti
Multilingual customer service and client relations specialist delivering proactive, organized support and team leadership.
What I'm looking for
I am a multilingual customer service and client relations specialist with extensive experience managing client communication, coordinating teams, and resolving issues in fast-paced, multicultural environments. I have successfully led customer service teams, overseen onboarding and training, and consistently driven improvements in service quality and client satisfaction.
As a long-term freelancer and former senior customer care manager, I bring proactive project coordination, strong administrative skills, and adaptability to remote and hybrid settings. I am committed to delivering welcoming, professional guest experiences while supporting upselling and service-enhancement opportunities aligned with business goals.
Experience
Work history, roles, and key accomplishments
Client Relations Specialist
Freelance
Jan 2014 - Present (11 years 9 months)
Managed client communication and project coordination across international markets, ensuring timely responses and high satisfaction while maintaining data protection compliance.
Senior Customer Care Manager
Unknown
Jan 2010 - Dec 2014 (4 years 11 months)
Led customer service team operations, improving service quality and productivity through onboarding, training, and performance management while driving customer issue resolution and upsell opportunities.
Freelance Translator
Freelance
Jan 2004 - Dec 2009 (5 years 11 months)
Provided translation and simultaneous interpretation for business contexts, improving cross-cultural communication and accuracy in multilingual interactions.
Export Customer Service Rep
Unknown
Jan 2000 - Dec 2004 (4 years 11 months)
Provided export customer support and product information, resolving inquiries and fostering positive client relationships in international markets.
Education
Degrees, certifications, and relevant coursework
Liceo Linguistico, Lecco
High School Diploma, Linguistic Studies
Completed a Liceo Linguistico high school diploma in Lecco with a focus on modern languages and cultural studies.
Marketing and Communication Course, Lecco
Professional Certificate, Marketing and Communication
Completed a professional course in marketing and communication in Lecco covering core principles of marketing, branding, and communication strategies.
University of Bergamo
Business and Economics
Undertook university studies in Business and Economics at the University of Bergamo but did not complete the degree.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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