Open to opportunities

Hajar User

@hajaruser

Message

Dynamic professional skilled in client engagement and problem-solving.

Italy

Message

What I'm looking for

I am looking for a role that values client relationships and offers opportunities for growth.

I am a dynamic professional with a strong focus on client engagement and problem-solving. My experience as a Customer Service Representative at Majorel Call Center has honed my ability to handle customer inquiries effectively, ensuring that each client feels valued and heard. I pride myself on my proactive approach to resolving issues and my commitment to delivering exceptional service.

In addition to my role at the call center, I served as a Guest Relations Coordinator during the World Bank and IMF Annual Meetings, where I welcomed guests and managed their dining needs. My ability to communicate effectively and build strong relationships has been key to my success in these roles. I am fluent in multiple languages, which has allowed me to bridge communication gaps and facilitate effective discussions with clients from diverse backgrounds.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Majorel Call Center

Dec 2023 - Nov 2025 (1 year 11 months)

Handled customer inquiries by providing accurate information and resolving issues efficiently. Actively listened to customers to understand their needs and ensured they felt valued. Followed up with customers to ensure their issues were fully resolved.

Customer Service Problem Solving Communication Client Engagement Teamwork Time Management

Guest Relations Coordinator

World Bank and IMF Annual Meetings

Nov 2023 - Nov 2023 (0 months)

Welcomed guests in a warm and friendly manner, ascertained their dining needs, and managed the seating chart. Responded to guest inquiries and requests in a timely and friendly manner while performing opening and closing duties.

Event Coordination Customer Service Communication Teamwork Time Management Problem Solving Interpersonal Skills

Interpreter

White Hands Association

Sep 2021 - Jan 2023 (1 year 4 months)

Bridged communication gaps between diverse clients, ensuring their needs and messages were accurately conveyed in real time. Required fluency in multiple languages and strong interpersonal skills to build rapport and trust.

Communication Interpersonal Skills Client Engagement Problem Solving

Education

Degrees, certifications, and relevant coursework

University of Messina

Bachelor, Political Science and International Relations

2021 - 2023

Studied Political Science and International Relations, focusing on understanding political systems, international relations, and the impact of policy decisions on global affairs.