Lorenzo Belladonna

As a dedicated Customer Service Representative with over three years of experience, I excel in delivering exceptional support to multinational clients. My ability to creatively solve problems and foster strong relationships has been key to my success in bridging the gap between users and IT teams. I pride myself on my technical skills, which complement my service-oriented mindset, ensuring that I meet customer needs effectively.

Throughout my career, I have worked with various telecommunications companies, providing comprehensive support in the WIN sector, including PCs, routers, and internet connections. My experience includes collaborating with third-party technicians for installations and maintenance, conducting sales alongside technical support, and managing customer inquiries with a focus on improving their experience. I am fluent in multiple languages, which allows me to connect with a diverse clientele and enhance communication.

In addition to my customer service expertise, I possess hands-on experience in diagnosing and resolving connectivity issues for IoT solutions. I am skilled in network provisioning, customer-side router setup, and utilizing CRM systems to streamline service delivery. My technical proficiency extends to operating systems, collaboration tools, and video conferencing systems, making me a versatile asset in any IT environment.