christian arcenasCA
Open to opportunities

christian arcenas

@christianarcenas

Dedicated customer service professional with extensive technical support experience.

Philippines
Message

What I'm looking for

I seek a role that values teamwork and offers growth opportunities in customer service.

I am a dedicated customer service professional with over a decade of experience in various roles, including technical support, sales, and transcription. My journey began in 2010 as a Special Agent at KGB Philippines, where I honed my skills in customer inquiries and support. Since then, I have worked with reputable companies such as Sutherland Global Services and Teleperformance, where I have consistently delivered exceptional service and support to clients.

Throughout my career, I have developed a strong ability to manage claims, provide technical assistance, and ensure compliance with guidelines and policies. My role as a Sr. Associate at WNS Global Services allowed me to manage claims effectively, while my time at Setschedule and Teleperformance further enhanced my skills in technical support and moderation. I take pride in my ability to collaborate with teams and contribute to creating positive customer experiences.

Experience

Work history, roles, and key accomplishments

WS

Sr. Associate

WNS Global Services

Feb 2021 - Present (4 years 5 months)

Managed claims for NRMA Repairable, ensuring all processes were followed correctly. Implemented measures to prevent fraudulent activity within the claims management process.

AS

Transcriptionist / Chat Moderator

ARS Solutions

Sep 2018 - Present (6 years 10 months)

Transcribed recorded dictations, including medical terms, into written form. Ensured all questions were answered accurately and in a timely manner as a chat moderator.

PP

Process Executive (Back Office)

Personiv Philippines

Aug 2017 - Present (7 years 11 months)

Audited call recordings from client businesses to determine possible leads. Collaborated with business owners, campaign managers, and marketing consultants to maximize business potential.

Education

Degrees, certifications, and relevant coursework

Philippine Women's University Manila logoPM

Philippine Women's University Manila

Bachelor of Science, Fine Arts Major in Advertising

Completed a Bachelor of Science in Fine Arts with a major in Advertising. The program focused on developing creative and strategic skills for advertising campaigns.

SS

San Geronimo Emiliani School

High School Diploma, General Studies

Completed secondary education at San Geronimo Emiliani School.

SS

San Geronimo Emiliani School

Primary Education, General Studies

Completed primary education at San Geronimo Emiliani School.

Tech stack

Software and tools used professionally

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christian arcenas - Moderator - Teleperformance | Himalayas