christian arcenas
@christianarcenas
Dedicated customer service professional with extensive technical support experience.
What I'm looking for
I am a dedicated customer service professional with over a decade of experience in various roles, including technical support, sales, and transcription. My journey began in 2010 as a Special Agent at KGB Philippines, where I honed my skills in customer inquiries and support. Since then, I have worked with reputable companies such as Sutherland Global Services and Teleperformance, where I have consistently delivered exceptional service and support to clients.
Throughout my career, I have developed a strong ability to manage claims, provide technical assistance, and ensure compliance with guidelines and policies. My role as a Sr. Associate at WNS Global Services allowed me to manage claims effectively, while my time at Setschedule and Teleperformance further enhanced my skills in technical support and moderation. I take pride in my ability to collaborate with teams and contribute to creating positive customer experiences.
Experience
Work history, roles, and key accomplishments
Moderator
Teleperformance
Jul 2023 - Present (2 years)
Ensured no violations were committed during live sessions by enforcing platform guidelines and policies. Removed harmful content to help create a positive community environment.
Tech Support / Sales Associate
Setschedule
Dec 2021 - Present (3 years 7 months)
Provided technical assistance and app navigation with basic troubleshooting for users. Maintained high performance by keeping up with KPI and inbound/outbound quotas.
Sr. Associate
WNS Global Services
Feb 2021 - Present (4 years 5 months)
Managed claims for NRMA Repairable, ensuring all processes were followed correctly. Implemented measures to prevent fraudulent activity within the claims management process.
Transcriptionist / Chat Moderator
ARS Solutions
Sep 2018 - Present (6 years 10 months)
Transcribed recorded dictations, including medical terms, into written form. Ensured all questions were answered accurately and in a timely manner as a chat moderator.
Process Executive (Back Office)
Personiv Philippines
Aug 2017 - Present (7 years 11 months)
Audited call recordings from client businesses to determine possible leads. Collaborated with business owners, campaign managers, and marketing consultants to maximize business potential.
Customer Service Representative
Eastvantage
May 2016 - Present (9 years 2 months)
Provided chat support for existing customers of Hobby King. Addressed customer concerns and inquiries efficiently through online chat platforms.
Consultant (CSR/TSR)
Sutherland Global Services
May 2013 - Present (12 years 2 months)
Handled billing and sales inquiries for At&t customers. Assisted customers with their bills and guided them through the process of applying for new accounts.
Special Agent
KGB Philippines
Jul 2010 - Present (15 years)
Answered inquiries from Europe and US through chat, providing timely and accurate information. Supported customers by resolving issues and offering solutions via online communication channels.
Education
Degrees, certifications, and relevant coursework
Philippine Women's University Manila
Bachelor of Science, Fine Arts Major in Advertising
Completed a Bachelor of Science in Fine Arts with a major in Advertising. The program focused on developing creative and strategic skills for advertising campaigns.
San Geronimo Emiliani School
High School Diploma, General Studies
Completed secondary education at San Geronimo Emiliani School.
San Geronimo Emiliani School
Primary Education, General Studies
Completed primary education at San Geronimo Emiliani School.
Availability
Location
Authorized to work in
Job categories
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