DTDaneth Vian Tulabing
@danethviantulabing
Dedicated customer service and technical support specialist.
PhilippinesWhat I'm looking for
I am a customer service and technical support specialist with extensive experience in assisting clients across various industries, including healthcare, telecommunications, and financial services. My journey began with a strong educational foundation in computer technology, which has equipped me with the necessary skills to excel in technical support roles.
Throughout my career, I have consistently demonstrated my ability to handle customer inquiries effectively, whether through chat, email, or phone support. I have worked with high-stakes accounts, ensuring that all escalated tickets are resolved promptly while maintaining high service level agreements. My adaptability and attention to detail have allowed me to thrive in fast-paced environments, and I take pride in my problem-solving skills that help me address customer concerns efficiently.
In addition to my technical expertise, I am a great team player who values collaboration and communication. I am always eager to learn and grow, and I look forward to bringing my skills to a new opportunity where I can contribute to enhancing customer experiences and driving success for the organization.
Experience
Work history, roles, and key accomplishments
Technical Support Representative | Tier 3
ECEnterprises Group Manila Inc.
Jan 2021 - Present (4 years 5 months)
Provided chat/email support for a smart home account, ensuring high SLA and resolving escalated tickets. Collaborated with product managers to address product behaviors and reported issues for resolution.
Customer Support Representative | Tier 2
ECEnterprises Group Manila Inc.
Jan 2019 - Present (6 years 5 months)
Delivered chat support for Cash App, assisting customers with requests like timesheet entry, pay information updates, and work approvals. Resolved overdraft inquiries and provided troubleshooting for bank-related issues within the app.
Technical Support Representative
Inspiro
Jan 2018 - Present (7 years 5 months)
Provided phone support for a Telco account, addressing customer inquiries regarding billing, products, services, and plan changes. Troubleshot internet connections and scheduled technician visits for customers.
Customer Support Representative
SPI
Jan 2017 - Present (8 years 5 months)
Offered phone support for a money transfer company, assisting customers with sending and receiving money. Facilitated changes to transactions, including spelling corrections and state modifications.
Customer Care Support
Healthcare Account
Assisted patients with system enrollment and updated their information. Managed digital signing processes for physicians and performed data entry using spreadsheets, including editing and combining PDF files.
Education
Degrees, certifications, and relevant coursework
Manjuyod National High School
Secondary School Diploma, General Studies
Completed secondary education, building a strong foundation in various academic disciplines. Engaged in core subjects to prepare for higher education.
La Consolacion College - Bais City
Associate in Computer Technology, Computer Technology
Earned an Associate's degree in Computer Technology, focusing on fundamental computer science principles and practical applications. Developed skills in software and hardware concepts relevant to the IT industry.
ECEnterprises Group Manila Inc.
Certification, Contact Center Services
Grade: NC II
Achieved NC II Certification in Contact Center Services, demonstrating proficiency in customer interaction and support protocols. Gained practical skills essential for effective communication and problem-solving in a contact center environment.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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