Irene Carandang

Received inbound calls and responded to email enquiries for an international transportation company, clarifying service details including duration and cost. Moderated content for a social ecommerce website/app to ensure user safety from illegal and harmful content.

Provided technical assistance and resolved issues for customers of a consumer electronics company by troubleshooting hardware/software faults and creating dispatches for part replacement. Communicated with clients via email to check on escalated case statuses and performed outbound calls to inform customers about repair status.

Provided technical assistance and resolved issues raised by customers of a consumer electronics company. This included troubleshooting hardware/software faults of systems purchased by customers and creating necessary dispatches for part replacement.

Interacted with customers of an Australian-based telecommunications company to provide information in response to inquiries about products and services. Handled and resolved customer complaints effectively.

Performed general clerical duties including photocopying, faxing, mailing, and filing. Responded to member companies' inquiries regarding events and membership status, and acted as an accounting assistant by preparing disbursement checks and vouchers.

Studied computer science fundamentals, including programming, data structures, and algorithms. Gained knowledge in various aspects of computer systems and software development.