Open to opportunities

Irene Carandang

@irenecarandang1

Message

Customer service representative with strong technical support skills.

Philippines

Message

What I'm looking for

I seek a role that allows me to leverage my customer service skills while providing opportunities for growth and development.

I am a dedicated customer service representative with extensive experience in technical support and content moderation. My journey began with a Bachelor of Science in Computer Science, which laid the foundation for my career in the tech industry. Over the years, I have honed my skills in various roles, including technical support and content moderation, where I have consistently delivered exceptional service to clients and users.

At TaskUs, I currently handle inbound calls and email inquiries for an international transportation company, ensuring that users receive accurate information regarding services. My role as a content moderator allows me to maintain a safe online environment for users, demonstrating my commitment to user safety and satisfaction. Previously, I served as a Subject Matter Expert at Sutherland Global Services, where I communicated with clients to resolve escalated issues and proactively identified areas for process improvement.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative / Content Moderator

Current

TaskUs – LizardBear Tasking Inc.

Jul 2019 - Present (6 years)

Received inbound calls and responded to email enquiries for an international transportation company, clarifying service details including duration and cost. Moderated content for a social ecommerce website/app to ensure user safety from illegal and harmful content.

Customer Service Content Moderation Email Support Inbound

Subject Matter Expert

Sutherland Global Services Inc.

Aug 2012 - Feb 2016 (3 years 6 months)

Provided technical assistance and resolved issues for customers of a consumer electronics company by troubleshooting hardware/software faults and creating dispatches for part replacement. Communicated with clients via email to check on escalated case statuses and performed outbound calls to inform customers about repair status.

Technical Support Troubleshooting Customer Communications Process Improvement

Technical Support Representative

Sutherland Global Services Inc.

Sep 2010 - Jul 2012 (1 year 10 months)

Provided technical assistance and resolved issues raised by customers of a consumer electronics company. This included troubleshooting hardware/software faults of systems purchased by customers and creating necessary dispatches for part replacement.

Technical Support Technical Troubleshooting Customer Service

Customer Service Representative

Teletech Holdings Inc.

Oct 2008 - Jul 2010 (1 year 9 months)

Interacted with customers of an Australian-based telecommunications company to provide information in response to inquiries about products and services. Handled and resolved customer complaints effectively.

Customer Service Telecommunications

Administrative Assistant

Batangas Province Chamber of Commerce & Industry, Inc.

Jul 2007 - Oct 2008 (1 year 3 months)

Performed general clerical duties including photocopying, faxing, mailing, and filing. Responded to member companies' inquiries regarding events and membership status, and acted as an accounting assistant by preparing disbursement checks and vouchers.

Clerical Administrative Support Document Management

Education

Degrees, certifications, and relevant coursework

Batangas State University

Bachelor of Science, Computer Science

Studied computer science fundamentals, including programming, data structures, and algorithms. Gained knowledge in various aspects of computer systems and software development.