Christiana Onakekor

I am a proactive, empathy-first customer support representative with three years' experience delivering high-impact support via email, live chat, and Intercom. I prioritize human-centered interactions and clear written communication.

I regularly resolve 40–50+ daily inquiries while maintaining a 95% satisfaction rate and helped reduce repeat tickets by 15% through improved help content and knowledge base updates.

I excel at customer troubleshooting, escalation, and cross-functional collaboration to reduce resolution time and meet SLAs and KPIs. I am comfortable with Intercom, Freshdesk, Google Workspace, and remote collaboration tools like Slack and Zoom.

I bring a writing-first mindset, curiosity-driven learning, and a default-to-action approach; I am committed to customer success and available for full-time remote work across time zones.