Open to opportunities

Agamse Abigail

@agamseabigail

Detail-oriented customer support representative specializing in live chat and email, delivering clear resolutions with fast, polite communication.

Nigeria

Message

What I'm looking for

I’m looking for a remote customer support role where I can help customers through live chat and email, respond quickly, and use my written communication to de-escalate issues and troubleshoot clearly—working flexible shifts with a supportive team.

I’m a detail-oriented communicator with strong written English and problem-solving skills, focused on helping customers through fast, polite responses. I’m quick to learn chat support tools and I bring a tested 33 WPM typing speed to keep conversations moving.

In my customer support experience through personal/academic projects (2023–Present), I handled classmates’ and group members’ questions and complaints daily via WhatsApp and email. I explain complex topics—like course registration, assignments, and deadlines—in clear, simple English, while maintaining fast response times even in stressful situations.

I’ve worked with Google Docs and Google Forms to organize information for 100+ students, and I’m familiar with customer support platforms including Zendesk, Intercom, and LiveChat. I’m available for remote, timezone-flexible shifts and I’m looking to bring my support mindset and digital tools experience to a team.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Personal / Academic Projects

Jan 2023 - Present (3 years 5 months)

Handled daily questions and complaints from classmates and friends via WhatsApp and email, explaining course registration, assignments, and deadlines in clear English. Organized information for 100+ students using Google Docs and Forms while maintaining polite, fast responses in stressful situations.

Customer Support Live Chat Support Email Support Zendesk Intercom Google Docs

Education

Degrees, certifications, and relevant coursework

University of Calabar

Bachelor of Biochemistry, Biochemistry

2023 -

Activities and societies: Relevant: Communication Skills, Data Organization, Digital Tools.

Pursuing a Bachelor of Biochemistry at the University of Calabar (2023–2027), with a focus on communication skills, data organization, and digital tools.