Gloria Ugochi

I’m a results-driven chat support professional specializing in resolving customer inquiries through real-time chat, email, and phone while following company service protocols and SLAs. I’m HubSpot-certified, with a demonstrated ability to manage high-volume interactions and keep customer satisfaction consistently strong.

In my most recent role, I handled 30+ daily customer inquiries across chat, email, and internal messaging, maintaining 2–3 minute average response times. I achieved 90%+ customer satisfaction ratings, documented every interaction in ticketing systems with complete, audit-ready records, and escalated complex issues using clear triage and follow-through.

I take pride in reliability and operational discipline—maintaining 100% uptime and zero unexcused absences. I also collaborate cross-functionally to resolve customer problems efficiently and prevent recurring issues.

I’m immediately available for full-time remote chat support, with stable, dedicated internet and a professional workspace. I’m self-motivated, organized, and thrive with minimal supervision.