Abbey Saadatu
@abbeysaadatu
I turn customer concerns into smooth, satisfying conversations.
What I'm looking for
I’m someone who believes that exceptional customer support is built on consistency, accuracy, and genuine care for people. Over time, I’ve developed strong communication habits—listening carefully, asking the right questions, and providing answers that are clear and actionable. I approach every customer interaction with patience and a solutions-first mindset, whether I'm resolving an issue, clarifying information, or guiding someone step-by-step.
I’m comfortable learning new systems, keeping conversations organized, and adapting my tone to fit the customer and the brand. I take deadlines seriously, stay composed under pressure, and communicate in a way that maintains trust. I’m excited about remote chat and email roles where I can bring structure, empathy, and reliability to a team while continuing to grow in the customer support field.
Experience
Work history, roles, and key accomplishments
Chat Support Agent
Freelance
Jan 2024 - Jan 2025 (1 year)
Handled 50+ daily customer inquiries via chat, email, and messaging channels, resolving issues with empathy and maintaining high satisfaction while documenting interactions in CRM to track recurring problems.
Education
Degrees, certifications, and relevant coursework
Federal University of Lafia
Bachelor of Science, Chemistry
2023 -
Pursuing a Bachelor of Science in Chemistry with expected graduation in 2027; coursework and practical labs focused on chemical principles and analysis.
Bill Clinton College
Secondary School Certificate, Secondary Education
Completed secondary school education and obtained a secondary school certificate in 2023.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Abbey?
You can contact Abbey and 90k+ other talented remote workers on Himalayas.
Message AbbeyFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
