Open to opportunities

Christa Scott

@christascott

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Versatile management professional with a strong background in operations.

United States

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth.

I am a versatile and dependable management professional with extensive experience in operations, administration, and client support. My career has been marked by a commitment to improving efficiency and delivering excellent service in fast-paced environments. I thrive on overseeing teams and coordinating projects, ensuring that every detail is managed effectively.

Currently, I serve as a Team Lead at Data Recognition Corporation, where I was promoted based on my performance and leadership capabilities. In this role, I supervise a team of scorers, ensuring accuracy and compliance with guidelines while conducting training sessions and providing feedback. My previous experience as a Personal Assistant and Operations Manager at SINCERELYKATV LLC allowed me to contribute to a significant increase in sales through effective management of marketing campaigns and client relations.

With a Bachelor of Arts in Interdisciplinary Studies and a strong foundation in business, psychology, and education, I am passionate about contributing to team success and fostering a collaborative work environment. I am eager to leverage my skills in a new role that values organization, resourcefulness, and a commitment to excellence.

Experience

Work history, roles, and key accomplishments

Current

Team Lead / Test Scorer

Current

Data Recognition Corporation

Mar 2022 - Present (3 years 4 months)

Promoted from Test Scorer to Team Lead based on performance and leadership capabilities. Supervised and supported a team of scorers, ensuring accuracy, consistency, and compliance with scoring guidelines.

Team Leadership Quality Assurance Workflow Optimization Data Integrity Confidentiality Performance Management Project Coordination

Current

Personal Assistant / Operations Manager

Current

SINCERELYKATV LLC

Jan 2019 - Present (6 years 6 months)

Assisted certified life coach and author by managing appointments for new and ongoing clients. Co-managed launch of web pages, marketing campaigns, and social media content, contributing to a 50% increase in sales.

Operations Management Marketing Campaigns Social Media Management Event Coordination Client Management Content Editing Business Development

Licensed Benefit Educator

Direct Path/Optivise

Oct 2022 - Dec 2023 (1 year 2 months)

Educated top-tier clients (e.g., Mercedes Benz, Werner, Petco) on policy details and benefits enrollment. Specialized in managing low call times while ensuring comprehensive supplemental insurance education.

Insurance Relationship Management Communication Problem Solving Customer Service

Account Manager

A.D.P.

Aug 2021 - Dec 2021 (4 months)

Managed a high-profile contact list, serving as the primary point of contact for operations staff. Acted as a subject matter expert, providing technical guidance and training on payroll, taxes, and related processes.

Account Management Payroll Systems Technical Support Data Analysis Customer Service Training

Education

Degrees, certifications, and relevant coursework

Southwestern Oklahoma State University

Bachelor of Arts, Interdisciplinary Studies

Grade: 3.5 GPA

Focused on a multidisciplinary approach, combining business, psychology, and education. Achieved a 3.5 GPA, demonstrating strong academic performance across diverse fields.