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Delani Rudacille

@delanirudacille

Results-driven Business Analyst focused on operational efficiency, process improvement, and performance coaching with a people-centered approach.

United States

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What I'm looking for

I seek a role where I can lead and coach teams, improve processes using data, maintain compliance, and drive measurable productivity gains.

Data-driven Business Analyst and Team Lead with over 5 years of professional experience driving operational efficiency, improving processes, and ensuring high data quality across fast-paced team environments. Skilled at reviewing workflows, identifying gaps, and creating clear documentation and training that help teams work more efficiently and accurately. Experienced in communicating directly with management to ensure client standards, quality benchmarks, and delivery expectations were consistently met while performing quality checks, preparing reports, and tracking data to support everyday business decisions. Known for strong communication, team leadership, and a practical approach to keeping processes organized, compliant, and effective. Comfortable turning real-world data into insights that support continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Team Lead

Current

Brillient

Apr 2025 - Present (10 months)

-Serve as the primary point of contact for a 20-member team.
-Analyze process documentation gaps and use process outlines to resolve inquiries, developing supplemental reference materials that contribute to 15–25% improvements in individual quality scores.
-Identify data-driven performance trends and root causes through monthly audits, bolstering 85%+ accuracy team-wide.

Team Leadership Coaching Process Improvement Quality Assurance Training Development Communication

Supervisor

Brillient

May 2024 - Mar 2025 (10 months)

-Developed and implemented workflow strategies that raised average weighted production to 118%, including a record 157% month with a 7-member team.
-Reduced process bottlenecks by 20%, utilizing performance/operational data to identify and create targeted improvement opportunities.
-Coordinated multiple projects and operational priorities while maintaining production targets.

Performance Management Process Improvement Coaching Project Management Data Analysis Documentation Quality Assurance Records Management

General Clerk II

Brillient

Jul 2023 - May 2024 (10 months)

-Delivered consistently high performance across large volumes of data entry, surpassing 100% production benchmarks monthly with a peak of 137% in December 2023.
-Maintained 96% average quality through careful verification processes and adherence to security and accuracy protocols.
-Protected sensitive information by strictly following confidentiality and security procedures.

Data Entry Records Management Confidentiality Research & Compliance Time Management Attention To Detail Data Validation

Front Desk Receptionist

Luxe Nail Spa

Jul 2022 - Aug 2023 (1 year 1 month)

Welcomed clients, managed appointment scheduling and incoming calls, maintained an organized front desk, and provided administrative support to ensure smooth daily operations.

Customer Service Scheduling Front Desk Operations Administrative Support Organization Client Relations Cash Handling

Certified Nurse Assistant

Village Shalom

Dec 2021 - Mar 2022 (3 months)

Assisted residents with ADLs, supported meal service and maintained safe, tidy living spaces while providing compassionate, person-centered care.

Patient Care ADLS Hygiene Assistance

Certified Nurse Assistant

Lamar Court Assisted Living

Feb 2020 - Dec 2021 (1 year 10 months)

Supported residents with personal care and mobility, recorded monthly vitals, and maintained clean living spaces while communicating findings to nursing staff.

Patient Care Mobility Record keeping Resident Assistance Communication Safety Safety

Sales Floor Associate

Target

Jul 2019 - Feb 2020 (7 months)

Maintained organized and stocked sales floor, assisted guests with product location and operated registers during peak hours to ensure efficient checkout experiences.

Customer Service Merchandising Stocking Cash Handling POS Operation Teamwork Visual Merchandising Inventory Management

Customer Service Associate

Bed, Bath & Beyond

Jun 2018 - Jun 2019 (1 year)

Handled incoming calls professionally, maintained organized product displays, and assisted customers on the sales floor to deliver high-level service.

Customer Service Phone Support Merchandising Retail Assistance Communication Problem Solving

Administrative Assistant

Johnson County Community College

Feb 2018 - Apr 2019 (1 year 2 months)

Performed clerical tasks, managed physical and digital filing systems, entered data accurately, and supported event coordination as part of a work-study role.