Looking for a job

ocholi Oyah Christiene

@chrissy

I’m a Virtual Assistant with experience in administrative support, customer service, and business operations. I enjoy helping people stay organized.

Nigeria

Message

What I'm looking for

I’m seeking a full-time remote customer support role where I can provide excellent customer assistance, great communication skills, manage support tickets professionally, administrative and Zendesk skills, and contribute positively to a remote team environment, while I continue to grow in a professional remote work environment.

I’ve always enjoyed being the person who keeps things running smoothly behind the scenes. Whether it’s organizing schedules, managing tasks, resolving customer concerns, or improving workflows, I find satisfaction in creating order and making life easier for the people I support.

My professional journey has given me experience across administration, customer service, operations management, public relations, and editing. As an Administrative Officer, I supported an executive by managing calendars, scheduling meetings, handling internal communication, and documenting processes. I also introduced Trello as a task management system to improve team accountability and reduce confusion around recurring tasks.

Before transitioning into remote work, I managed the day to day operations of Little company where I supervised a team of eight employees, handled customer concerns, coordinated daily operations, and helped grow our customer base through better service. I also worked in public relations, where I managed social media growth, coordinated events, and supported executive communications.

I’m naturally organized, detail-oriented, and proactive. I enjoy learning new tools, adapting to new environments, and finding practical ways to improve how work gets done. Right now, I’m looking for opportunities where I can support busy professionals and growing businesses while continuing to build my career in the remote workspace.

Experience

Work history, roles, and key accomplishments

Administrative Officer

Brandict Nest of Innovation

Dec 2023 - Feb 2025 (1 year 2 months)

Directed administrative operations including correspondence management, documentation, and executive scheduling to keep workflows running smoothly. Developed SOPs to enhance productivity and reduce operational errors, earning Staff of the Year for administrative excellence.

Office Administration SOP Development Workflow Optimization Documentation Management Process Improvement

Public Relations Officer

Velmont Consulting Group

Apr 2022 - Nov 2023 (1 year 7 months)

Designed and executed PR strategies to strengthen corporate visibility and stakeholder trust, drafting press releases, official statements, and executive speeches. Led a PR campaign recognized with the Best Public Relations Campaign Award for improving corporate reputation.

Public Relations PR Strategy Press Release Writing Corporate Communications Reputation Management Stakeholder Management Campaign Execution Written Communication

Customer Service Representative

Crestwave Solutions Ltd.

Feb 2021 - Jan 2022 (11 months)

Resolved customer inquiries and complaints with professionalism and empathy across multiple channels, maintaining accurate CRM records to improve response times and follow-up efficiency. Developed a customer engagement strategy that measurably improved retention and earned the Outstanding Customer Service Performance Award.

Customer Support Conflict Resolution Ticket Lifecycle Management SOP Development Customer Retention

Editor / Proofreader

Simmanella Publishers

Dec 2019 - Nov 2020 (11 months)

Edited and proofread manuscripts and corporate publications to ensure grammatical precision, clarity, and consistency. Created and enforced a style guide that standardized content presentation across company publications.

Editing Proofreading Style Guide Manuscript Review Written Communication Attention To Detail

Sales Executive

British American Tobacco

Sep 2016 - Oct 2018 (2 years 1 month)

Managed and grew customer accounts across assigned territories by building strong relationships with retailers and distributors to ensure product availability and brand visibility. Analyzed sales data and market trends to identify revenue growth opportunities and sustain consistent performance.

Account Management Territory Sales Distributor Management Sales Data Analysis Market Trends Revenue Growth