Vivian Gberikyo
@viviangberikyo
Administrative assistant with 8+ years coordinating offices, customer support, and corporate communications.
What I'm looking for
I’m a highly organized, detail-oriented Administrative Assistant with over eight years of experience in office coordination, customer service, and corporate communications. I focus on streamlining workflows, maintaining professional correspondence, and supporting cross-functional teams with reliable, service-first execution.
I’ve managed administrative communications, including public statements and scheduling, while enhancing efficiency through records management and document control. I’m known for strong verbal and written communication, as well as problem-solving in fast-moving situations requiring conflict resolution and crisis support.
In customer-facing and media-facing roles, I’ve handled media inquiries, coordinated stakeholder meetings, and developed audience engagement strategies to strengthen branding and listener loyalty. I also support remote operations by monitoring interactions in CRM systems and improving internal communication to maintain accurate records.
With a B.A. in Mass Communication and technical skills across office tools and digital communication, I bring both administrative precision and stakeholder engagement experience. I’m committed to upholding exemplary service standards while helping teams communicate clearly and operate smoothly.
Experience
Work history, roles, and key accomplishments
Customer Support & Audience Engagement
NFO FM
Jan 2024 - Present (2 years 4 months)
Developed audience engagement strategies to strengthen branding and listener loyalty. Handled media inquiries and coordinated stakeholder meetings to support smooth organizational operations.
Customer Support Representative
A Plus Media
Jan 2020 - Mar 2025 (5 years 2 months)
Provided prompt virtual administrative and client support via phone, email, and chat. Maintained accurate customer records using CRM tools and supported internal documentation to improve remote workflow efficiency.
Customer Service & Marketing Associate
Stardust Technologies
Jan 2017 - Jan 2019 (2 years)
Managed front-desk duties, prepared professional correspondence, and supported executive scheduling. Coordinated outreach and community engagement with marketing teams while strengthening client relationships through responsive issue resolution.
Education
Degrees, certifications, and relevant coursework
University of Jos
Bachelor of Arts, Mass Communication
2012 - 2016
Earned a Bachelor of Arts (B.A.) in Mass Communication from the University of Jos from 2012 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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