Chris Neves

I'm an IT Support Specialist with a Bachelor of Science in Business Administration, specializing in Information Systems from San Diego State University. My experience at Elite Security Solutions has equipped me with the skills to provide exceptional technical support, achieving a 95% satisfaction rate while resolving hardware, software, and network issues.

Throughout my career, I have successfully installed, configured, and maintained both Windows and Linux-based systems, ensuring optimal performance and security. I thrive in collaborative environments, having worked with cross-functional teams to implement IT projects, including network upgrades and software migrations, all completed on time and within budget. My proactive approach to monitoring IT infrastructure has resulted in a significant reduction in downtime by 20%.

In addition to my technical expertise, I have developed several projects, including an X Analytics Tool for analyzing customer service tweets and a sentiment analysis model for product reviews. These projects reflect my passion for leveraging technology to enhance user experience and streamline processes.