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JK@justinkahn
Customer-focused technical support specialist with advanced IT certifications.
ZimbabweI am a customer-focused technical support specialist with extensive experience in IT systems, troubleshooting, and user assistance. My journey in technology has equipped me with advanced certifications, including CCNA and multiple security credentials, allowing me to resolve Tier 1–2 help desk issues efficiently across both Windows and cloud environments. I pride myself on my clear communication skills and strong documentation practices, which enable me to explain complex technical concepts to non-technical users effectively.
Throughout my career, I have worked in various roles, including as a Scoring Analyst and Software Engineer, where I developed secure web applications using React.js and Node.js. My experience as a Data Analyst involved troubleshooting platform issues and evaluating AI system performance, all while maintaining productivity in fully remote environments. I have also provided Tier 1–2 support at Western Governors University, where I trained users and contributed to IT rollouts, showcasing my ability to thrive in collaborative settings.
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Work history, roles, and key accomplishments
Data Recognition Corporation
Jan 2025 - May 2025 (4 months)
Evaluated large volumes of standardized tests using detailed rubrics. Applied critical thinking and attention to detail under deadline pressure.
Appen
Dec 2022 - Dec 2024 (2 years)
Conducted independent troubleshooting of platform and data access issues. Used web-based tools to evaluate AI system performance under strict quality targets.
Western Governors University
Jul 2016 - Nov 2017 (1 year 4 months)
Provided Tier 1
2 support for university staff and students. Trained users on technology platforms and provided remote troubleshooting.
Western Governors University
May 2014 - Jul 2016 (2 years 2 months)
Assessed and documented usability issues in educational software. Delivered feedback to technical teams on user pain points and access barriers.
Notre Dame College & Cuyahoga Community College
Jan 2001 - Dec 2014 (13 years 11 months)
Developed clear instructional materials and mentored students in structured problem-solving. Built a strong foundation in technical communication and systematized thinking.
Degrees, certifications, and relevant coursework
Certificate, Full Stack Software Engineering
Completed a comprehensive program in full stack software engineering, gaining proficiency in both front-end and back-end development technologies. Developed practical skills in building and deploying web applications.
UWM.L.I.S., Library and Information Science
Pursued advanced studies in Library and Information Science, focusing on information organization, retrieval, and management. Developed skills in research, data analysis, and information systems.
CUM.A., Philosophy
Obtained a Master of Arts in Philosophy, which honed critical thinking, analytical reasoning, and complex problem-solving abilities. Developed strong communication and argumentation skills through rigorous academic study.
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