ALAlyson Lomas
@alysonlomas
Detail-oriented IT Specialist with expertise in support and data analysis.
United StatesWhat I'm looking for
I am an IT Specialist with five years of experience in IT support and data analysis. My journey has equipped me with a diverse skill set, including proficiency in various hardware and software disciplines, and a strong ability to navigate ticketing systems and personnel software. I take pride in my detail-oriented approach, which has allowed me to effectively communicate with users and colleagues, ensuring optimal support in enterprise environments.
Currently, I work as a Desktop Support Technician at Virginia Mason Franciscan Health, where I manage the imaging of computers for Windows upgrades and provide end-user troubleshooting. My previous role at BluePrint Technologies involved supporting users with gaming hardware and software, where I honed my skills in log file analysis and international user communication. I am passionate about leveraging technology to enhance user experiences and streamline processes.
Experience
Work history, roles, and key accomplishments
Desktop Support Technician
Virginia Mason Franciscan Health
Sep 2024 - Present (10 months)
Imaged computers for Windows 10 to 11 upgrade and performed basic to moderately complex end-user troubleshooting. Proactively communicated with end-users and service desk personnel regarding arrival times, repair time estimates, and status of repairs or upgrades.
Escalated Hardware Support Technician
BluePrint Technologies
Aug 2022 - Present (2 years 11 months)
Supported users with recent and legacy gaming hardware and software, including VR and handheld consoles. Communicated with international users through a ticketing support tool, harvesting log files and assisting with warranty cases.
IT Support Technician
City of Kent
May 2022 - Present (3 years 2 months)
Assisted internal employees with software installation and troubleshooting, overseeing Active Directory and OU management. Imaged and configured computers for deployment and tracked assets while building a robust knowledge base.
Education
Degrees, certifications, and relevant coursework
Arizona State University
Certification, Cyber Security
Completed a comprehensive online course focused on cybersecurity principles and practices. Gained knowledge in various aspects of cyber defense and security protocols.
Spokane Falls Community College
Associate Arts Credits, General Studies
Participated in the Running Start Program, earning college credits while still in high school. Focused on general education courses.
Lakeside High School
High School Diploma, General Studies
Completed high school education, fulfilling all requirements for graduation. Developed foundational academic skills across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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