chris kyalo

Built a full WooCommerce store for a boutique fashion client, including product catalogue setup, payment gateway integration, and customized checkout with WhatsApp checkout. Developed a “Ship Rate by City” WordPress plugin and optimized a 2,000+ product store to achieve a 91% PageSpeed score on mobile and desktop.

Managed high-volume email inboxes, responded to client enquiries, and maintained organized communication records across multiple concurrent clients. Coordinated calendars and appointments across time zones, compiled research reports, and performed accurate data entry, invoice processing, and document formatting using Google Sheets and Microsoft Excel.

Designed Google Sheets-to-WooCommerce product sync with the WooCommerce REST API using n8n for automated inventory updates. Built n8n workflows for AI-powered product description generation, multi-platform social media automation, an images-to-video pipeline, web scraping with retries/deduplication, and email campaign workflows (Mailster/Mailchimp).

Delivered 100+ academic papers, blog posts, and SEO articles with a 99% on-time delivery rate by conducting in-depth primary and secondary research. Wrote and edited content in APA, MLA, and Chicago styles, applying keyword optimization to improve client search visibility and reducing revision cycles through proofreading.

Founded and operated a multi-service business (cyber-café, M-Pesa agency, and hospitality) serving a university campus community. Recruited and supervised staff, handled payroll/scheduling, maintained financial records, managed daily cash reconciliations, and negotiated supplier contracts to reduce operating costs.

Assessed credit card eligibility by analyzing applicants’ financial status, credit history, and property evaluations. Processed debit/credit card applications, prepared risk reports for high-exposure accounts, and managed ATM loads, GL reconciliations, and card production/dispatch across branches using Flex Cube.

Handled inbound customer enquiries for card services, NationHela money transfers, and other banking products. Managed the NationHela–MPESA portal to ensure accurate transaction processing, followed up on overdrawn accounts and outstanding collections, and escalated unresolved issues to supervisors.

Maintained filing and document management systems for constituency correspondence and supported day-to-day administrative activities. Typed reports and correspondence from dictation, screened mail, managed visitor reception, and coordinated office equipment servicing.

Handled high-volume transcription tasks during client data collection campaigns. Provided client-facing support and ensured accurate, timely data capture for campaign deliverables.

Opened Mkesho savings accounts and distributed bank statements to customers within assigned territories. Reconciled discrepancies in card accounts, built relationships with clients and partners, and developed referral strategies aligned with revenue growth targets.

Conducted household interviews in assigned enumeration areas in strict compliance with census guidelines. Recorded and compiled population summaries and submitted completed forms to field supervisors on schedule.

Grade: Second Class Honours

Earned a Bachelor of Science in Communication & Public Relations at Moi University, graduating with Second Class Honours.

Grade: B+ (Plus)

Completed the Kenya Certificate of Secondary Education (KCSE) program at Makueni Boys High School, achieving a Mean Grade of B+.