Sharon Ooko
@sharonooko
Results-driven Subject Matter Expert specializing in data services, quality assurance, and coaching to deliver accurate, high-performing operations.
KenyaWhat I'm looking for
I’m a results-driven Subject Matter Expert with over 8 years of experience in data services, quality assurance, and team support. I focus on coaching, process improvement, and maintaining high accuracy standards while staying calm and effective under minimal supervision.
At Samasource Kenya Ltd, I support Production Delivery Operators (PDOs) with complex project questions, lead calibration sessions, and mentor new agents. I also communicate process updates to help teams onboard smoothly and improve performance—earning recognition through “Best Performer” awards and being featured on “Sama Spotlight.”
Before my SME role, I worked as an Agent where I processed large volumes of product data, verified entries, and built Excel trackers to uphold strict quality standards. My background also includes customer-facing roles as a Cashier, Sales Representative, and Storekeeper, strengthening my attention to detail, time management, and operational reliability.
Experience
Work history, roles, and key accomplishments
Provided complex project support to Production Delivery Operators (PDOs) by answering questions, running calibration sessions, and communicating process updates. Mentored new agents and supported onboarding, contributing to improved onboarding efficiency and perfomance.
Processed large volumes of product data while maintaining strict quality standards through entry verification. Created Excel trackers to support reporting and coaching for improving agent performance.
Cashier
Damera Restaurant
Jan 2016 - Nov 2017 (1 year 10 months)
Handled cash and credit transactions, issued receipts, and maintained accurate financial records to support daily operations.
Sales Representative
Bellit Limited
Jan 2015 - Dec 2015 (11 months)
Guided customers in product selection and tracked stock levels to support sales operations and product availability.
Storekeeper
Fantasy Floral
Jan 2014 - Dec 2014 (11 months)
Maintained store organization and monitored inventory to ensure proper availability of products.
Education
Degrees, certifications, and relevant coursework
Diakonia Institute
Diploma in Accounting Techniques, Accounting Techniques
2013 - 2016
Grade: 3.8
Activities and societies: technical and innovation club,Charity club
Completed a Diploma in Accounting Techniques from Diakonia Institute between 2013 and 2016.
St. Anne’s Sega Girls School
KCSE (Kenya Certificate of Secondary Education), Secondary Education (KCSE)
2009 - 2012
Grade: B- (Mean Grade)
Completed KCSE studies and earned a mean grade of B- between 2009 and 2012.
Olympic Primary School
KCPE (Kenya Certificate of Primary Education), Primary Education (KCPE)
2001 - 2008
Completed KCPE primary education at Olympic Primary School between 2001 and 2008.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Skills
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