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Mercy Chelagat

@mercyvhelagat

I’m a bilingual content specialist delivering accurate transcripts, localized copy, and organized operations for global brands.

Kenya

Message

What I'm looking for

I’m looking for a role where I can own bilingual content and accurate transcription, support daily operations, and collaborate with a team that values quality, clear communication, and continuous improvement for international work.

I’m a bilingual Content Specialist and Virtual Assistant with a journalism foundation, combining linguistic precision with practical administrative support. I’ve built a track record in high-accuracy transcription and multilingual work, supporting clients who need clarity and consistency.

In my freelance work (2023–present), I manage end-to-end content creation for diverse clients—especially SaaS and digital productivity brands—while keeping complex workflows organized. I maintain Inbox Zero and coordinate projects using Asana and Notion, so deliverables stay on time and communication stays clean.

I also contribute as an AI Data Contributor (2024–present), providing high-quality native Swahili and English data annotation to help train machine learning for the East African market. I conduct linguistic evaluations and audio data collection, qualify for specialized tasks (like Project Milky Way), and document results with a focus on quality.

Earlier, I worked in retail operations as a Wholesale Associate (Jan 2022–Dec 2023), where I streamlined daily operations, handled customer relations, and managed invoicing and inventory tracking. I bring that same attention to detail into every transcription, localization, and support task I take on.

Experience

Work history, roles, and key accomplishments

Current

Content Writer & Copywriter

Current

Freelancer

Jan 2025 - Apr 2026 (1 year 3 months)

Developed high-engagement copy for digital platforms, ensuring a professional tone and zero grammatical errors.

Applied journalistic research methods to create fact-checked, persuasive articles and marketing materials.

Copywriting Copy Editing Content Writing Content Creation

Current

Technical Writer (Freelance

Current

Freelancer

Jan 2025 - Apr 2026 (1 year 3 months)

Topic based authoring Structured Content Structured Content In A CCMS Linguistic Review GitHub API Documentation Snagit Snagging Prompt Engineering Fact Checking Hallucination Testing

Current

Voice Over Artist

Current

Freelance Voice Over Artist

Jan 2026 - Present (5 months)

Skilled in delivering clear and engaging voice recordings with strong pronunciation and natural tone. Experienced in script interpretation, adapting pace and style for different audiences. Proficient in basic audio editing, including noise reduction, and able to produce high-quality recordings for narration, educational content, and AI-related audio tasks.

Detail Oriented Audio Recording Audio Editing Noise Reduction Tuning Voice Acting Voice Modes Group Script Readings Voice Over Narrator Commercial Podcasts Podcasting Audio Deadline And Deliverable Management Results Analysis

Current

AI Data Contributor

Current

Various Platforms

Jan 2024 - Present (2 years 5 months)

Contributed high-quality native Swahili and English data to train AI models, including linguistic evaluations and audio data collection for the East African market. Qualified for specialized projects through rigorous testing and documentation.

AI Data Annotation Linguistic Evaluation Audio Data Collection Quality Assurance Documentation

Current

Freelance Virtual Assistant

Current

Self-Employed

Jan 2023 - Present (3 years 5 months)

Managed end-to-end content creation and high-level administrative support for SaaS and digital productivity clients, maintaining Inbox Zero and organizing workflows in Asana and Notion. Delivered multilingual transcription/translation (English/Swahili/Somali) with 99%+ accuracy and culturally nuanced copy for international brands.

Virtual Assistance Content Writing Content Creation Social Media Management Asana Notion Localization

English Language Educator

Kiambaa high school

Jan 2025 - Apr 2026 (1 year 3 months)

Developed custom lesson plans and instructional materials to simplify complex linguistic concepts.
Assessed student writing for logic, clarity, and grammatical accuracy—skills directly transferable to AI training and evaluation

Instructional Design Cross Cultural Communication Cross Cultural Intelligence Lesson planning Scheduling Punctuality Reliability Student Assessment Data Linguistic Analysis

Education

Degrees, certifications, and relevant coursework

Mount Kenya University

Bachelor of Arts, Journalism and Mass Communication

Bachelor of Arts in Journalism and Mass Communication (3rd year). Expected graduation in 2027.

TeacherRecord

Teaching English Certificate (TRA), Teaching English as a Foreign Language

2026 - 2026

Grade: Pass

Activities and societies: Online teaching practice, lesson planning, pronunciation training, student engagement techniques

Completed training in online English teaching, focusing on clear communication, pronunciation correction, and student engagement. Developed skills in delivering structured and interactive lessons, adapting teaching methods to different learner levels, and creating a supportive virtual learning environment.

TeacherRecord TEFL Institute

120-Hour TEFL (Distinction, English Language & Linguistics

2026 - 2026

Grade: Distinction

Activities and societies: Grammar & Linguistic Theory Lesson Planning

Successfully managed a high-volume educational project, including planning 40 lessons and completing 20 live scheduled sessions within a strict 7-day window. Maintained 100% attendance and punctuality while following professional standards for lesson delivery and assessment.