chisom Nwankwo
@chisomnwankwo1
I help businesses grow with appointment setting, lead qualification, and CRM-driven pipeline development.
What I'm looking for
I'm a motivated Sales Development Representative and appointment-focused sales professional with experience managing inbound and outbound customer interactions, qualifying leads, and scheduling appointments. I combine strong communication with a coachable, proactive mindset to help businesses increase appointment volume and build predictable pipelines.
In my remote role at Foundis LLC, I conducted outbound prospecting and follow-up calls to engage potential customers, qualified leads by identifying customer needs, and scheduled consultations for interested prospects. I re-engaged inactive leads through structured follow-up strategies and maintained accurate CRM records and pipeline updates to ensure smooth handoff to sales teams.
As a Customer Support Specialist at EDI Report, I managed inbound and outbound customer communications via phone, email, and chat while keeping detailed customer records and CRM documentation. I followed up on unresolved issues, coordinated with internal teams for timely resolution, and focused on delivering a positive customer experience that improved satisfaction and retention.
What I bring is consistent follow-up that prevents opportunities from being lost, relationship-building that increases appointment conversions, and organized CRM management with accurate activity tracking. I’m at my best helping businesses strengthen customer relationships, revive cold leads, and continuously improve how prospects move through the sales process.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
EDI Report
Oct 2025 - Mar 2026 (5 months)
Handled inbound and outbound customer communications across phone, email, and chat while maintaining detailed CRM documentation. Followed up on unresolved issues and coordinated with internal teams to improve customer satisfaction and retention.
Sales Representative
Foundis LLC
Jan 2023 - Jan 2025 (2 years)
Conducted outbound prospecting and follow-up calls, qualified leads, and scheduled consultations by matching prospects to the right next steps. Maintained accurate Close CRM records and coordinated with sales teams to ensure qualified opportunities were handed off smoothly.
Education
Degrees, certifications, and relevant coursework
chisom hasn't added their education
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Tech stack
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Availability
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