chisom Nwankwo

I'm a motivated Sales Development Representative and appointment-focused sales professional with experience managing inbound and outbound customer interactions, qualifying leads, and scheduling appointments. I combine strong communication with a coachable, proactive mindset to help businesses increase appointment volume and build predictable pipelines.

In my remote role at Foundis LLC, I conducted outbound prospecting and follow-up calls to engage potential customers, qualified leads by identifying customer needs, and scheduled consultations for interested prospects. I re-engaged inactive leads through structured follow-up strategies and maintained accurate CRM records and pipeline updates to ensure smooth handoff to sales teams.

As a Customer Support Specialist at EDI Report, I managed inbound and outbound customer communications via phone, email, and chat while keeping detailed customer records and CRM documentation. I followed up on unresolved issues, coordinated with internal teams for timely resolution, and focused on delivering a positive customer experience that improved satisfaction and retention.

What I bring is consistent follow-up that prevents opportunities from being lost, relationship-building that increases appointment conversions, and organized CRM management with accurate activity tracking. I’m at my best helping businesses strengthen customer relationships, revive cold leads, and continuously improve how prospects move through the sales process.