Chisha Kabosha
@chishakabosha
Experienced credit control professional driving collections and portfolio recovery.
ZambiaWhat I'm looking for
I am an experienced credit control and collections professional with a strong track record in managing high-volume collection activity, performing account reconciliations, and reducing institutional debt through disciplined recovery processes and stakeholder collaboration.
I have held progressive roles across finance and banking — including Credit Control Officer, Client Relationship Officer, Branch Manager, and Back Office Support — where I led branch operations, trained new staff, prepared and reconciled client statements, and conducted physical follow-ups to recover delinquent accounts.
I collaborate effectively with internal teams and external stakeholders, highlighted by an ongoing nationwide tri-party debt reconciliation project with the Ministry of Finance since 2019, and I seek roles where I can apply my credit analysis, dispute resolution, and portfolio management skills to improve cash flow and reduce losses.
Experience
Work history, roles, and key accomplishments
Credit Control Officer
Zamtel Limited
Feb 2022 - Present (3 years 10 months)
Accessed credit records, researched accounts and compiled due diligence to resolve collections; handled client invoicing, reconciliations and physical follow-ups to maintain accounts and recover debts.
Branch Manager
Richmond Finance
Jan 2022 - Mar 2022 (2 months)
Oversaw branch operations, mentored staff and authorized loan applications while managing resources, budgets and sales targets to drive branch performance.
Client Service Executive
Richmond Finance
May 2021 - Dec 2021 (7 months)
Communicated product information, performed collateral evaluations and prepared loan packages; issued timely payment reminders and compiled regular branch reports.
Back Office Support Specialist
FINCA Zambia Limited
Sep 2020 - Apr 2021 (7 months)
Supported commercial teams by contacting customers to increase loyalty, serving e-channel inquiries, preparing regular reports and performing agent account rebalancing.
Client Relationship Officer
FINCA Zambia Limited
Apr 2020 - Sep 2020 (5 months)
Generated sales leads through prospecting and cold calling, prepared loan packages and conducted physical follow-ups for delinquent clients to improve collections and portfolio quality.
Credit Control Officer
Zamtel Limited
Sep 2017 - Mar 2020 (2 years 6 months)
Managed high-volume collections and account reconciliations, conducted due diligence and client visits that improved recovery and reduced outstanding balances; performed invoicing, billing verification and account setup.
Direct Sales Agent
Zamtel Limited
Jun 2017 - Sep 2017 (3 months)
Used consultative sales techniques to sell advertising contracts and prospected new business, increasing sales through networking and targeted outreach.
Customer Care Executive
Ison BPO
Aug 2015 - Jan 2016 (5 months)
Handled customer inquiries for MTN call centre, delivered solutions meeting daily targets and maintained high punctuality and attendance standards.
Junior Customer Support Associate
Tech Mahindra
Mar 2015 - Aug 2015 (5 months)
Provided frontline customer support for MTN call centre, resolving queries and maintaining excellent punctuality and readiness to start shifts immediately.
Sales and Marketing Agent
Professional Life Assurance
Aug 2011 - Jan 2012 (5 months)
Marketed and sold life assurance policies, built client relationships and met weekly and monthly sales targets to secure new business.
Education
Degrees, certifications, and relevant coursework
TUThe Copperbelt University
Bachelor’s Degree, Law
2022 -
Pursuing a Bachelor’s Degree in Law at The Copperbelt University since 2022.
Zambia University College of Technology
Advanced Diploma, Business Management
2013 - 2013
Completed an Advanced Diploma in Business Management in 2013.
Zambia University College of Technology
Diploma, Business Management
2012 - 2012
Completed a Diploma in Business Management in December 2012.
Zambia University College of Technology
Certificate, Business Management
2012 - 2012
Completed a Certificate in Business Management in January 2012.
Malundu School
G.C.S.E 'O' Level Certificate, Secondary Education
2009 - 2009
Obtained G.C.S.E 'O' Level secondary school certificate in November 2009.
Availability
Location
ZambiaAuthorized to work in
Social media
Job categories
Skills
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