MUSUMBUKA NG'UNI

Oversee full branch and regional operations, driving business growth through sales, strategic marketing, and operational efficiency while ensuring compliance and managing credit risk. Recruit and lead sales teams, present KPI reports to senior management, and onboard payroll clients to expand revenue.

Conducted credit assessments and financial analysis to ensure sound lending decisions and policy compliance, negotiated repayment plans to improve recovery rates, and recruited and supervised loan agents to meet targets. Contributed to credit policy development and client education on loan products.

Prospected and converted leads to grow the customer base, delivered product presentations to increase sales conversions and retention, and supported marketing campaigns to boost brand visibility. Consistently exceeded sales targets and maintained accurate market reporting.

Managed SME portfolios, conducted credit assessments and collateral evaluations, cross-sold banking products, and identified growth opportunities to achieve deposit and loan performance targets through proactive client engagement.

Promoted savings products to drive deposit growth, cross-sold services, delivered high-quality client service and branch-level promotional activities, tracked field data and facilitated staff training to ensure compliance and accurate records.

Sourced and onboarded SME clients, achieved bundled sales targets, assisted with account openings and loan documentation, and provided tailored banking solutions while maintaining organized client records and timely administrative processing.

Pursuing a Master of Business Administration (Finance) at the University of Zambia, focusing on advanced finance, risk management, and strategic decision-making.

Completed a Bachelor of Arts in Economics with coursework in microeconomics, macroeconomics, and quantitative methods.

Completed GCSE O'Levels at Chongwe High School with a focus on general secondary education subjects.