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@wishardkamwambi
Customer-focused loan officer and call center professional skilled in collections and client relations.
ZambiaI am a customer-focused professional with experience as a loan officer and call center representative, committed to delivering reliable client service and timely collections.
At ASA Microfinance I managed 15 groups (approximately 300 clients), handled verifications, default collections, and produced monthly reports, and served as manager for 1 year 6 months.
As a call center representative at Ison Limited I resolved client issues, assisted Airtel agents with transactions and reversals, and developed strong communication and customer-care skills.
I am a quick learner who works well under supervision and independently, fluent in English, Bemba and Nyanja, and experienced in field collection and client verification.
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Work history, roles, and key accomplishments
Riverside Technology Limited
Oct 2024 - Feb 2025 (4 months)
Contacted clients to recover outstanding credit and managed collections from defaulters, maintaining consistent recovery efforts and client communication.
ASA Microfinance Zambia
Jul 2021 - Aug 2024 (3 years 1 month)
Managed a portfolio of ~300 clients across 15 groups, conducted client verification, field collections and default recovery, and produced monthly reports; supervised staff including recruiting four loan officers and one service staff.
Ison Limited
Jan 2018 - Dec 2020 (2 years 11 months)
Resolved customer issues and supported Airtel transaction reversals, improving customer care and handling diverse client interactions under pressure. Developed typing and communication skills while collaborating with team leads.
Degrees, certifications, and relevant coursework
Grade 12 Certificate, Secondary Education
2012 - 2017
Completed secondary education (Grades 8–12) and obtained a Grade 12 Certificate in 2017.
Primary School Certificate, Primary Education
2005 - 2011
Completed primary education from Grade 1 to Grade 7 at Kabanana Primary School between 2005 and 2011.
Software and tools used professionally
ZambiaYou can contact Wishard and 90k+ other talented remote workers on Himalayas.
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