Open to opportunities

Elsie Mukelabai

@elsiemukelabai

I’m an operations and finance professional who streamlines processes and strengthens credit control to drive measurable growth.

Zambia

Message

What I'm looking for

I’m looking for a role where I can lead operations and finance—driving budgeting, procurement, credit control, and compliance—while streamlining processes, strengthening client and supplier relationships, and collaborating across teams to deliver measurable results.

I’m a dedicated operations and finance professional with over 10 years’ experience in operations management, credit control, financial management, and administration across Zambia, Namibia, and South Africa. I bring a strong mix of budgeting, procurement, debt management, and compliance—grounded in an ability to deliver in diverse environments.

In my most recent role as Operations Manager, I directed monthly budgeting and forecasting to optimise financial efficiency in medicine procurement. I managed customer database operations to strengthen client retention, coordinated timely deliveries to reduce delays, and oversaw inventory control to keep operations running smoothly.

I’m equally strong on credit and reconciliation work, having managed the full credit control cycle as a Credit Controller. I developed and enforced credit policies to improve collection times, handled complex customer and bank reconciliations, and led debt collection while maintaining customer goodwill. I also supported annual audit preparation and ensured proper documentation and compliance.

Across previous roles—including Creditors Clerk, Data Associate, and Sales Administrator—I’ve consistently focused on accuracy, process improvement, and clear communication. I’m currently pursuing ACCA qualification, and I’m known for integrity, adaptability, and cross-functional collaboration that turns strategy into results.

Experience

Work history, roles, and key accomplishments

Operations Manager

Zambia Alternative Pharmaceuticals

Jun 2024 - Jul 2025 (1 year 1 month)

Directed monthly budgeting and forecasting to optimize financial efficiency in medicine procurement and managed inventory and administrative operations to ensure uninterrupted service delivery. Strengthened customer retention and tender competitiveness while ensuring compliance with NAPSA and statutory remittances through accurate reporting and supplier negotiations.

Budgeting Forecasting Procurement Tender Management Inventory Control Client Relationship Management Database Management Administration

Credit Controller

Trioptimum Logistics

Sep 2018 - Jan 2023 (4 years 4 months)

Managed the full credit control cycle, including invoicing, purchase orders, accruals, and payments, while developing credit policies to improve collections and reduce overdue accounts. Led reconciliations for customers and banks, handled FX payments with weekly reconciliation, and supported annual audit preparation to maintain compliance.

Credit Control Invoicing Accrual Support Accounts Reconciliation Debt Collection Audit Support Reconciliations

Creditors Clerk

Transworld Cargo Pty

Apr 2016 - Jun 2018 (2 years 2 months)

Oversaw timely creditor payments and cash flow planning while maintaining accurate creditor files and completing vendor reconciliations. Coordinated with logistics providers and suppliers to support transportation schedules and resolved daily creditor queries while managing petty cash and bookkeeping.

Accounts Payable Cash Flow Management Vendor Reconciliation Petty Cash Management Bookkeeping File Management Logistics Coordination

Data Associate

Centre for Infectious Disease Research in Zambia (CIDRZ)

Jul 2015 - Dec 2015 (5 months)

Entered and managed sensitive clinical data with accuracy and confidentiality to support research operations. Assisted report writing and program evaluations and provided data and administrative coordination to clinical teams for data-driven decision-making.

Clinical Data Entry Data Management Confidentiality Report Writing Program Evaluation Administration Support Data Coordination Documentation

Sales Administrator

Multichoice Zambia

Nov 2014 - Mar 2015 (4 months)

Tracked and processed sales commissions and produced detailed weekly and monthly reports to support management decision-making. Managed inventory and stock levels, reconciled cash deposits and transactions, and delivered staff sales training to improve customer service and sales outcomes.

Sales Administration Reporting Inventory Management Stock Control Training Support Sales Support Transaction Monitoring

Office Administrator

Kingsway International Christian Church

Mar 2014 - Jul 2014 (4 months)

Managed switchboard operations and official correspondence while coordinating budgets, presentations, and event planning for church service teams. Provided administrative support including diary management and meeting minutes to ensure smooth internal coordination with external stakeholders.

Office Administration Switchboard Management Correspondence Management Event Planning Meeting Minutes Administrative Support