Open to opportunities

Donald Kamba

@donaldkamba

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Dynamic professional with over 7 years in leadership and customer service.

Zambia

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What I'm looking for

I am looking for a managerial role that fosters growth and innovation.

I am a dynamic and results-driven professional with over 7 years of experience in leadership, customer service, sales, and financial reconciliation. My career has been marked by a proven ability to manage and motivate teams to deliver exceptional customer experiences while consistently exceeding sales targets. I am currently seeking a challenging managerial role where I can leverage my expertise to contribute to organizational success.

Throughout my career, I have held various positions that have honed my skills in project management, customer service, and team leadership. As a Project Lead at Exponent Business Solutions Limited, I successfully maintained performance trackers and collaborated with stakeholders to identify operational risks and areas for improvement. My experience in the Paygo industry and credit management has equipped me with the knowledge to drive business efficiencies and enhance customer satisfaction.

I pride myself on being a self-starter and a reliable team player, capable of working under pressure and with minimal supervision. My educational background in Information Technology complements my professional experience, allowing me to approach challenges with a technical mindset. I am eager to bring my skills to a forward-thinking organization that values innovation and teamwork.

Experience

Work history, roles, and key accomplishments

Current

Project Lead

Current

Exponent Business Solutions Limited

Nov 2024 - Present (6 months)

Led project initiatives by updating performance trackers, addressing customer queries, and collaborating with stakeholders to improve processes. Maintained attendance and retention targets while supporting the Operations Manager in risk identification.

Project Management Performance Tracking Customer Service Risk Management Team Collaboration Coaching Process Improvement

Customer Service Representative

Burn Manufacturing Limited

Jul 2023 - Oct 2023 (3 months)

Conducted customer surveys, assisted with warranty returns, and addressed customer queries. Maintained CRM data integrity and conducted credit assessments to enhance customer service.

Customer Service CRM Systems Data Management Survey Communication Skills Assessments Problem Solving

Support Team Lead

Multichoice Group Africa

Jul 2022 - Mar 2023 (8 months)

Assisted in planning and overseeing team activities, supervised team members, and ensured exceptional customer service. Collaborated on problem-solving and prepared performance reports.

Team Leadership Customer Service Performance Monitoring Training Problem Solving Reporting Communication

Customer Service Representative

Multichoice Group Africa

Oct 2021 - Jul 2022 (9 months)

Provided multi-channel customer support, resolved technical issues, and collaborated with departments to enhance service delivery. Managed escalated concerns with professionalism.

Customer Support Technical Troubleshooting CRM Systems Communication Empathy Service Delivery Team Collaboration

Call Centre Team Lead

ISON Experiences Limited

Sep 2019 - Aug 2021 (1 year 11 months)

Managed call center operations, handled complex complaints, and conducted training sessions. Ensured compliance with policies and developed customer care standards.

Call Center Operations Customer Care Training Compliance Performance Monitoring Leadership Communication

Bank Reconciliations Officer

Emperor Entertainment Limited

Jul 2020 - Jul 2021 (11 months)

Supervised customer service operations, conducted training, and reviewed financial information to monitor performance. Investigated transactions to prevent fraud.

Customer Service Training Fraud Investigation Performance Monitoring Communication Data Analysis

Customer Service Representative

ISON Experiences Limited

Nov 2018 - Sep 2019 (10 months)

Provided product information, recorded customer interactions, and processed orders. Followed up on requests and managed data effectively.

Customer Service Data Management Order Processing Communication A R Follow Up Product Knowledge CRM Systems Problem Solving

Sales Specialist

Partners Group Company

Sep 2018 - Dec 2018 (3 months)

Led a sales team, developed sales strategies, and maintained client relationships. Monitored team performance and implemented performance systems.

Sales Leadership Strategy Development Client Relationship Management Performance Monitoring Team Management Communication Sales Strategies Reporting

Technology Assistant

University of East and Southern Africa

Mar 2016 - Oct 2017 (1 year 7 months)

Provided ICT support, managed the electronic library system, and conducted routine maintenance of equipment. Assisted in data security and user profile management.