Bernard Lubumbashi
@bernardlubumbashi
Customer service representative at MultiChoice Zambia who resolved inbound and outbound customer queries.
ZambiaWhat I'm looking for
At Multichoice Zambia, I resolved customer queries through inbound and outbound customer service. I held this role from January 2022 to April 2025.
As an Assistant Credit control at Multichoice Zambia, I used SAP and Clarity to review customer credit, track balances, and support debt collection. I achieved 80% overdue debt collection within the appropriate time.
As an Assistant Agent Liaison, I inspected Multichoice Zambia Accredited Agents for compliance and supported the onboarding of new agencies. I achieved an 80% compliance level by ensuring deviations were addressed.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Multichoice Zambia
Jan 2022 - Apr 2025 (3 years 3 months)
Resolved customer queries for both inbound and outbound communications.
Assistant Credit Control
Multichoice Zambia
Jan 2018 - Dec 2019 (1 year 11 months)
Vetted direct sale customers, formal retailers, and agencies, approving or rejecting orders based on credit policy using SAP. Monitored balances, maintained debtors age analysis, and implemented debt collection processes.
Assistant Agent Liaison
Multichoice Zambia
Jun 2011 - Dec 2019 (8 years 6 months)
Inspected Multichoice Zambia accredited agents for policy compliance, achieving eighty percent compliance levels. On-boarded new accredited agencies and ensured subscription collections reconciled with bank deposits.
Education
Degrees, certifications, and relevant coursework
University of the People
Bachelor of Business Administration, Business Administration
Currently pursuing a Bachelor of Business Administration.
Evelyn Hone College
Diploma, Marketing
Holder of a Diploma in Marketing.
Munali High School
School Certificate, General
Completed Grade Twelve (12) School Certificate 'O' Levels.
Tech stack
Software and tools used professionally
Availability
Location
ZambiaAuthorized to work in
Salary expectations
Job categories
Interested in hiring Bernard?
You can contact Bernard and 90k+ other talented remote workers on Himalayas.
Message BernardGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
