Obonor Peace Ofure

I’m a results-driven Virtual Assistant and Customer Support Specialist—certified in In-Demand IT Skills—with hands-on expertise in CRM systems, workflow automation, lead generation, and remote client management. I improve customer satisfaction by running structured administrative operations and end-to-end customer lifecycle processes in fast-paced remote environments.

In my freelance/contract remote work, I managed executive calendars, meetings, and travel coordination across multiple international time zones. I built and maintained CRM pipelines in HubSpot, Zendesk, and Freshdesk to track leads, conversions, and follow-up sequences, and I automated repetitive workflows with Zapier to reduce manual workload. I also handled cold and warm calling, appointment setting, and email marketing campaign design, plus Airbnb list-to-itinerary operations and technical troubleshooting support for SaaS and remote collaboration tools.

I’m known for working independently with minimal supervision while coordinating distributed client needs across industries, including tech, hospitality, and telehealth. My focus is measurable impact—improving inquiry response times, increasing lead conversion rates, and driving operational efficiency through process redesign and continuous improvement.