Open to opportunities

Chinenye Okonkwo

@chinenyeokonkwo

Message

Customer Support and B2B Sales Manager with strong relationship management skills.

Nigeria

Message

What I'm looking for

I am looking for a role that values customer engagement and offers growth opportunities.

I am a dedicated Customer Support and B2B Sales Manager with a proven track record in building strong client relationships and enhancing customer satisfaction. My experience spans various roles where I have successfully implemented upselling tactics and resolved customer concerns efficiently, contributing to company growth. I thrive in environments that require clear communication and problem-solving skills, ensuring that clients feel heard and valued.

Currently, I am involved in training aspiring professionals in digital tools for remote work success, which reflects my commitment to empowering others. My role at Orda Africa has allowed me to engage directly with food business owners, providing them with essential support and guidance to optimize their operations. I take pride in meeting monthly conversion goals through strategic relationship-building and follow-up strategies.

Experience

Work history, roles, and key accomplishments

Current

IT Skills Trainer

Current

Self-Initiated Training Program

Apr 2025 - Present (5 months)

Led a community-driven virtual training initiative, empowering aspiring professionals and students with foundational digital tools for remote work success. Currently training 13 individuals on various digital tools, providing structured lessons, practical tasks, and real-world use cases.

Google Drive Dropbox Slack Zoom)Gmail Google Meet Microsoft Teams Apollo Trello Notion Asana Canva Capcut

Current

Customer Support & Sales Associate

Current

Orda Africa

Mar 2025 - Present (6 months)

Engaged directly with food business owners to demonstrate the value of Orda's all-in-one POS and CRM tool for smoother operations. Provided onboarding support to new clients, ensuring a seamless setup and positive first-time experience.

CRM Tools Customer Onboarding Lead Qualification Product Demonstrations Customer Support Sales Relationship Building Upselling

Farm Operations Manager | Customer Support

Dominion Farm

May 2022 - Dec 2024 (2 years 7 months)

Managed customer inquiries and order processing, achieving 90% timely delivery of products. Increased customer retention by 30% through proactive communication and personalized service.

Customer Service Order Processing Customer Retention Communication Record keeping Team Coordination Administrative Support Scheduling

Cashier & Fuel Station Manager

Penafort Energy Nigeria Ltd

Apr 2016 - Jun 2021 (5 years 2 months)

Handled customer transactions and inquiries, ensuring efficient service and building long-term customer relationships. Resolved complaints promptly, maintaining a 95% customer satisfaction rate.

Customer Service Relationship Building Sales Reporting Inventory Management Microsoft Excel Stock Tracking

Education

Degrees, certifications, and relevant coursework

Coursera

Certification, Software Sales

Currently in progress with 'Software sales' on Coursera. Developing advanced skills and knowledge in the field of software sales.

Enugu State University of Science and Technology

B.Sc., Geology and Mining

Studied Geology and Mining at Enugu State University of Science and Technology, gaining foundational knowledge in earth sciences and resource extraction. Completed the program in 2013.

Digital Witch Academy

Certification, IT Support

Completed IT Support Training Certification at Digital Witch Academy in 2024. This program enhanced skills in providing technical assistance and resolving IT-related issues.

MyExcelOnline.com

Certification, Microsoft Excel

Obtained Microsoft Excel (Intermediate Level) certification from MyExcelOnline.com in 2019. Developed proficiency in advanced Excel functions for data management and analysis.

Udemy

Certification, Data Entry

Completed Data Entry certification through Udemy in 2019. Gained skills in accurate and efficient data input and management.

Self-thought on YouTube

Certification, E-commerce & CRM

Acquired knowledge in Products listing on Shopify and HubSpot through self-study on YouTube. Developed practical skills for e-commerce platform management and CRM integration.