Open to opportunities

SANDRA ARUWAJI

@sandraaruwaji

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Customer Success & Operations Specialist improving onboarding, escalations, and customer experience.

Nigeria

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What I'm looking for

I’m looking for a role where I can lead customer success and operations end-to-end—own onboarding, resolve escalations, and improve processes—while partnering cross-functionally and building high-performing teams to drive long-term customer satisfaction.

I’m a customer-focused operations professional with 4+ years supporting customers, leading teams, and strengthening service delivery in fast-paced environments. I own customer onboarding and account readiness, ensuring accurate documentation and smooth go-lives.

In my customer-facing roles, I onboard 10–15 new customers weekly and manage relationships through Zoho CRM and ERP systems. I handle escalated issues across phone, email, chat, and in-person channels, collaborating with internal teams to resolve problems and improve satisfaction.

I also bring leadership experience supervising teams of 15+ employees, training newly promoted managers, and driving process improvement. I enjoy spotting recurring gaps, reducing operational friction, and helping customers achieve long-term success while supporting business growth.

Experience

Work history, roles, and key accomplishments

Customer Relations Officer

Adron Homes & Properties

Jun 2025 - Oct 2025 (4 months)

Onboarded 10–15 new customers weekly, handling documentation, account setup, and customer experience using ERP systems. Managed customer relationships in Zoho CRM and served as the primary point of contact across phone, email, and in-person channels, resolving customer requests and escalating complex cases.

Customer Onboarding Zoho CRM ERP Systems Customer Relationship Management Documentation Payment Processing Account Updates Escalation Management

Assistant Manager

Food Concepts Plc

May 2022 - May 2023 (1 year)

Supervised daily branch operations serving approximately 200 customers each day, ensuring service quality and operational excellence. Resolved complex customer complaints to support an 89.5% customer satisfaction rate, trained trainee managers, and implemented improvements to reduce service gaps.

Team Leadership Customer Complaint Resolution Customer Satisfaction Training Inventory Management Report Writing Cash Handling Process Improvement Microsoft Excel Google Sheets

Shift Manager

Food Concepts Plc

Jul 2021 - May 2022 (10 months)

Led and supervised a team of 15+ employees, coordinating across departments to deliver customer-focused store operations. Managed customer escalations, prepared operational reports using Microsoft Excel and Google Sheets, and maintained compliance with company policies and food safety standards.