@folashadeomotosho
Customer Support Manager at Oxford International Group who maintained a 98% resolution rate.
NigeriaAt Oxford International Group, I supervised a team handling 500+ weekly client interactions and maintained a 98% resolution rate. I also improved CRM data accuracy and built automated workflows that cut manual administrative tasks by 20%.
In my current role at Sofood Digital, I maintain CRM records, respond to client and prospect questions, and coordinate lead handovers. I use HubSpot and Salesforce to support clean pipeline data and performance reporting.
Work history, roles, and key accomplishments
Sofood Digital
Jan 2025 - Present (1 year 9 months)
Maintains accurate CRM records and compiles performance reports. Responds to client and prospect questions, builds rapport through outreach, and coordinates with the sales team to ensure clean pipeline data.
Oxford International Group
Oct 2021 - Jul 2025 (3 years 9 months)
Supervised a team handling 500+ weekly client interactions with a 98% resolution rate. Led CRM optimization and automated workflows that cut manual tasks by 20%.
Trisidal Enterprise
Jun 2019 - Oct 2021 (2 years 4 months)
Communicated with clients across multiple channels, improving response rates by 25% through personalized outreach. Maintained clean CRM data and streamlined workflows.
Sanea Goods and Services
Jan 2018 - Jun 2019 (1 year 5 months)
Supported lead qualification and client retention through consistent, high-touch engagement. Shared insights with sales and marketing teams to inform outreach.
Degrees, certifications, and relevant coursework
Bachelor of Arts, Philosophy
2013 - 2016
Bachelor of Arts in Philosophy from the University of Lagos from 2013 to 2016.
Software and tools used professionally
NigeriaYou can contact Folashade and 90k+ other talented remote workers on Himalayas.
Message FolashadeSign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
Join the remote work revolution
Himalayas is the best remote job board. Join over 250,000+ job seekers finding remote jobs at top companies worldwide.
Ebibloukemi Standwell
Customer Service Representative, ALX
Deborah Alabi
Head Administrative and Customer Support, AITI
Imoemi Iberia
Customer Support Specialist / Sales Representative, Consumer Opportunity LLC
Grace Onovo
Customer Service Representative, Insurance Super Market
Blessing Nzeribe
Sales Development Representative, Segnivo Technology
Ifeomachukwu Obiogbolu
Client Relationship Manager, NISL
ijeoma odita
Customer Support & Operations, MIMZ
ajibade ololade
Customer Service Support Associate, Trade Depot
Kaka Bisong
Customer Support & Operations Manager, LaGuida.ng
Deborah Okelezoh
Customer Support Team Lead, Shield Enterprise