Open to opportunities

Nathaniel Ojofeitimi

@nathanielojofeitimi

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Customer Support Manager focused on client experience, operations, and team leadership.

Nigeria

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What I'm looking for

I seek roles focused on improving client experience and operations, leading support teams, driving process improvements, and collaborating cross-functionally in a growth-oriented organization.

I am a dynamic, results-driven Customer Support professional with broad experience in client relations, team coordination, operations management, and service delivery across digital, retail, and educational sectors. I excel at resolving complex customer issues, improving satisfaction scores, and leading teams to deliver high-quality multichannel support.

I bring strong communication, empathy, conflict-resolution, and process-improvement skills, backed by project coordination and research experience. Notable achievements include supporting digital-asset clients under pressure, managing stakeholder relationships for nonprofit projects, and improving customer experiences in investment and retail roles.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Manager

Current

Freelance

Jan 2019 - Present (6 years 11 months)

Provided customer support for digital-asset clients across multichannel touchpoints, resolving transaction issues and improving satisfaction through clear market insights and timely documentation.

Customer Support Operations Multichannel Support Zendesk Client Relationship Management Reporting Conflict Resolution

Project Manager

Brooks Foundation

Jul 2023 - Apr 2024 (9 months)

Coordinated teams and stakeholder engagement to ensure project delivery, resolved conflicts, collected participant feedback, and prepared performance reports for senior leadership.

Project Coordination Stakeholder Management Community Engagement performance reporting Team Leadership Conflict Resolution Program Delivery

Investment Manager

Jordaan Cleft Capital

Oct 2022 - Jun 2023 (8 months)

Managed investor relationships and inquiries, provided personalized investment guidance and clear portfolio updates, and supported onboarding and documentation processes to improve client experience.

Client Relationship Management Investor Relations Onboarding Documentation Cross Functional Collaboration

Academic Tutor

Command Day Secondary School

Sep 2021 - Aug 2022 (11 months)

Delivered lessons and one-on-one tutoring, mentored students, managed classroom dynamics, and communicated progress to parents and administrators with professional documentation.

Lesson planning Tutoring Mentoring Classroom Management Communication Documentation

Program Coordinator

Vessels Ablaze Squad Int’l

Jan 2018 - Jun 2021 (3 years 5 months)

Coordinated programs and team communications, managed participant inquiries and budgets, prepared reports, and ensured high-quality participant experiences across events.

Program Coordination Reporting Budgeting Communication Event Operations Documentation

Sales Manager

Hephzibah Store

Jul 2013 - Sep 2015 (2 years 2 months)

Managed customer service and complaints, trained and supervised staff on sales etiquette, and implemented merchandising strategies that increased sales and service quality.

Sales Management Staff Training Merchandising Customer Satisfaction Supervision

Education

Degrees, certifications, and relevant coursework

Osun State University

Bachelor of Science, Political Science and International Relations

2015 - 2020

Activities and societies: Research: The Interplay Between Industrialization and Environmental Degradation: A Case Study of Africa (2019); participated in academic and campus activities related to political science.

Completed a Bachelor of Science in Political Science and International Relations with research on industrialization and environmental degradation in Africa.