Open to opportunities

Peace Uzoukwu

@peaceuzoukwu

Empathetic customer support professional who improves service workflows, resolves complex inquiries, and boosts customer satisfaction.

Nigeria

Message

What I'm looking for

I’m looking for a customer-focused role where I can resolve complex inquiries, improve support workflows with data-driven insights, and strengthen customer satisfaction using clear communication and digital support channels.

I’m a dedicated, empathetic customer service professional focused on resolving complex inquiries, de-escalating challenging situations, and strengthening customer relationships. I analyze customer feedback and service trends to improve processes that raise retention and support business growth.

In my current role as a Customer Support Officer, I manage workflow between staff and operations, coordinate documents, and improve productivity by 53%. I identify friction points from support interactions, collaborate with sales and account management to align customer feedback with service goals, and implement target digital communication strategies that improve response times and overall satisfaction.

Previously, I served as an Office Administrator—answering multi-line phone systems, routing calls, handling registration and recordkeeping, and streamlining appointment scheduling. I’ve also managed farm operations and earlier worked as a Customer Service Representative, where I increased sales revenue by 20% and improved staff productivity by 40% through planning, supervision, and performance reviews.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Officer

Current

Alesda Enterprise

Jul 2025 - Present (1 year 1 month)

Managed customer support workflows and coordinated documents to increase productivity by 53%. Analyzed support interactions and service trends to recommend improvements, and worked with sales/account teams to support onboarding, retention, and partner issue resolution.

Customer Support Workflow Management Process Improvement Customer Relationship Management Partnership Management Customer Onboarding Account Retention Digital Communication Social Media Support Email Support Sales Support

Office Administrator

LoveAmbassadors Ministries

Sep 2024 - Mar 2025 (6 months)

Provided front-desk and administrative support by answering and routing calls, delivering messages, and attending to visitors. Coordinated communications, registration, recordkeeping, and appointment scheduling while reviewing emails, voicemails, and calendars to optimize daily operations.

Administrative Support Record keeping Appointment Scheduling Email Management Voicemail

Farm Manager

Moor Farms

Apr 2022 - Apr 2024 (2 years)

Oversaw daily operations of a mixed farm, coordinating staff tasks across livestock, crop cultivation, and fish farming. Conducted routine inspections and improved overall staff productivity by 40% through planning, supervision, and staff development with performance reviews and recognition.

Livestock Management Crop Production Team Supervision Inspections Productivity Optimization Performance Reviews Staff Development

Customer Service Representative

Perfesseur Foods and Drinks Drinks

Jun 2023 - Oct 2023 (4 months)

Handled customer relations issues to enable quick resolution and improve satisfaction. Maintained and grew customer relationships through needs-based service and consistent follow-ups, increasing sales revenue by 20%.

Customer Service Customer Relationship Management Issue Resolution Follow up Needs Assessment Sales Support Problem Solving