Open to opportunities

Busola Ogunmola

@busolaogunmola

Message

Customer support and sales professional delivering measurable client satisfaction and revenue growth.

Nigeria

Message

What I'm looking for

I seek a remote role in customer or sales support where I can use CRM expertise, improve customer experience, meet targets, and grow into expanded client management responsibilities.

I am a customer support and sales professional with experience in field sales, retail service, and remote support platforms. I consistently exceeded sales targets, onboarding 50+ clients monthly and achieving 120% of targets while improving conversion rates and repeat business.

I have hands-on experience with CRM and helpdesk tools including Zendesk, HubSpot, and Freshdesk, and I have improved reporting efficiency, complaint resolution times, and customer satisfaction metrics across roles. I combine strong communication, active listening, and troubleshooting to resolve issues promptly and maintain high retention.

I am remote-ready and proficient with collaboration and productivity tools such as Slack, Zoom, Microsoft Teams, Trello, and Asana, and I pursue ongoing training in customer service, sales, and conflict resolution to deliver reliable, empathetic service.

Experience

Work history, roles, and key accomplishments

Field Sales Agent

Opay Digital Services Limited

Jan 2019 - Aug 2020 (1 year 7 months)

Prospected and onboarded 50+ new clients monthly, achieving 120% of sales targets and contributing to 15% YoY revenue growth through contract negotiations and campaign support.

Sales Prospecting Onboarding Customer Engagement Negotiation Reporting Lead Follow Up Campaigns

Customer Service Clerk

Blenco Supermarket

Mar 2016 - Nov 2018 (2 years 8 months)

Assisted 100+ customers daily with payments, refunds and inquiries, maintaining a 95% satisfaction rating and reducing transaction errors by 20% while ensuring 99% product availability.