Open to opportunities

Chinemelum Ozojiofor

@chinemelumozojiofor

Message

Results-driven virtual assistant specializing in appointment setting and customer support.

Nigeria

Message

What I'm looking for

I seek a remote role where I can use appointment setting, CRM management, and customer support skills to drive sales conversion and operational efficiency within a collaborative, growth-focused team.

I am a results-driven virtual assistant with four years of experience in inbound calling, outbound/cold calling, chat/phone/email support, and appointment setting for B2B and B2C clients. I consistently manage lead pipelines using CRM tools, meet and exceed KPIs, and support sales growth through persuasive communication, objection handling, and strong rapport-building.

I hold a Virtual Assistant Certificate from African Leadership X (ALX) and a B.Sc. in Microbiology. My background spans call center roles, telemarketing, and customer care, and I bring proven skills in scheduling, CRM management, Microsoft Office and Google Suite, lead generation, and cross-team collaboration to drive conversion and operational efficiency.

Experience

Work history, roles, and key accomplishments

Telemarketer

Premier Producers Group

May 2024 - Jan 2025 (8 months)

Performed high-volume cold calls, delivered customer service, and achieved KPIs of 400 calls and 6 live transfers daily while maintaining accurate client records.

Cold Calling Customer Service Data Entry KPIs CRM

Appointment Setter

Call Center Doctors

Jan 2024 - Aug 2024 (7 months)

Conducted outbound calls, emails, and messages to schedule appointments, managed CRM lead pipelines, and consistently exceeded weekly and monthly appointment-setting targets.

Lead Generation Outbound Calling Appointment Management Objection Handling Reporting

Outbound Caller

Versatel Marketing

Sep 2022 - Jan 2024 (1 year 4 months)

Contacted prospects to introduce insurance products, qualified leads for licensed agents, and met daily KPIs of 300 calls and 5 live transfers to support sales conversions.

Lead Qualification KPIs Objection Handling CRM

Fashion Designer

Rave Fashion

Apr 2020 - Jun 2022 (2 years 2 months)

Researched trends, created sketches and patterns, managed fittings and pricing, and maintained vendor relationships to drive production and product specifications.

Fashion Design Trend Research Pattern Making Tech Packs Vendor Management Fittings Pricing Marketing

Customer Care Representative

Golden Heart

Nov 2018 - Feb 2020 (1 year 3 months)

Provided empathetic customer support, processed orders, maintained CRM data, and consistently exceeded sales targets while building key account relationships.

Customer Service CRM Management Order Processing Account Management Sales Problem Solving Phone Support POS

Laboratory Intern

St Kizito Clinic

May 2017 - Oct 2017 (5 months)

Collected and analyzed samples for quality testing, maintained accurate lab records, and participated in lab maintenance and quality improvement activities.

Laboratory Testing Record keeping Quality Control Data Reporting Attention To Detail