Adesuwa Osagie
@adesuwaosagie1
Customer service and virtual assistant driving efficiency and client satisfaction.
NigeriaWhat I'm looking for
I am a dedicated customer service professional and virtual assistant with proven success in enhancing client satisfaction and optimizing executive productivity. I combine strong communication with technical aptitude to deliver reliable remote support.
Across roles in healthcare, telemarketing, and virtual assistance, I have managed scheduling, correspondence, CRM records, and technical troubleshooting to keep operations running smoothly. I consistently meet and exceed targets while maintaining professional client relationships.
My achievements include increasing customer satisfaction scores by 20%, improving executive productivity by 30% through appointment tools, and reducing technical resolution times using remote support tools. I leverage platforms such as HubSpot, Zendesk, Intercom, and Freshdesk in daily workflows.
I bring proactive organization, strong administrative skills, and a commitment to results. I am ready to apply my experience in customer support, telemarketing, and virtual assistance to help organizations improve service quality and operational efficiency.
Experience
Work history, roles, and key accomplishments
Virtual Assistant / Secretary
ZITC Exchange
May 2022 - Jun 2024 (2 years 1 month)
Managed administrative tasks, scheduling, and virtual meeting coordination, improving executive productivity by 30% through integration of Calendly and Picktime. Implemented organizational systems to optimize digital filing and maintained high client satisfaction via CRM support.
Telemarketer
Brand Angel Nigeria Limited
Dec 2019 - Jan 2022 (2 years 1 month)
Conducted 100+ outbound calls daily to generate leads and promote products, contributing to achieving 99.9% of sales targets. Maintained accurate CRM records and supported targeted marketing strategies to improve conversion rates.
Customer Service Representative
Echos Hospital
Apr 2017 - Sep 2019 (2 years 5 months)
Managed patient inquiries, appointment scheduling, and intake processes, improving customer satisfaction scores by 20% through effective CRM use and clear communication. Collaborated with clinical and administrative teams to enhance service quality.
Education
Degrees, certifications, and relevant coursework
COCoursera
Certificate, Technical Support
2023 - 2023
Completed the Technical Support Fundamentals course to build foundational IT support skills and remote troubleshooting techniques.
HAHubSpot Academy
Certificate, Inbound Marketing
2023 - 2023
Completed the Methodology of Inbound course focusing on inbound marketing and customer engagement methodologies.
APAuchi Polytechnic
Higher National Diploma, Science Laboratory Technology (Biochemistry)
2016 - 2018
Earned an HND in Science Laboratory Technology with a Biochemistry option, focusing on laboratory techniques and biochemical analysis.
APAuchi Polytechnic
Ordinary National Diploma, Science Laboratory Technology
2013 - 2015
Completed the OND in Science Laboratory Technology, covering foundational laboratory practices and basic biochemical procedures.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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