Abubakar Ozohu
@abubakarozohu
Customer experience and lead generation professional delivering KPI-driven support.
What I'm looking for
I’m a performance-driven customer experience professional with a strong background in customer support, lead generation, and administrative operations. I enjoy managing high-volume customer interactions, resolving issues efficiently, and keeping client relationships positive.
In my recent roles, I’ve conducted high-volume outbound cold calls to generate qualified leads, overcome objections, and maintain productive call control. I convert cold leads into active prospects while consistently meeting daily and weekly performance targets.
I’m also hands-on with CRM-based tracking and customer interaction management. I use tools like Zoho CRM and Zendesk to update records, manage lead pipelines, follow up promptly, and support continuous service improvement.
Beyond sales and support, I bring strong organization and front-desk/administrative experience, including confidentiality and security-minded visitor coordination. I’m highly adaptable and committed to delivering excellent service while improving communication strategies to boost satisfaction and retention.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Law Companion
Aug 2025 - Feb 2026 (6 months)
Handled high-volume inbound and outbound customer support calls and resolved inquiries efficiently. Managed customer messages across email and social platforms and used Zoho CRM to update records, track leads, and perform follow-ups.
Lead Generation Specialist
The Call Gurus
Jan 2025 - Jan 2026 (1 year)
Conducted high-volume outbound cold calls to introduce services and generate qualified leads. Maintained call and lead follow-up records in CRM systems while meeting daily and weekly lead KPIs.
Concierge & Admin Support
Army Headquarters Garrison
Jan 2024 - Jan 2025 (1 year)
Provided front-desk and administrative support, ensuring professional communication with visitors and staff. Coordinated schedules and maintained accurate records and logs while adhering to confidentiality and security procedures.
Virtual Assistant - Support
Dani Hair Studios
Jan 2023 - Jan 2024 (1 year)
Managed remote customer inquiries via chat, email, and social media while improving customer experience through workflow optimization. Coordinated bookings and itineraries, supported virtual meetings, and used Zendesk/CRM tools to track interactions and ensure timely follow-ups.
Administrative & Research Intern
Nigeria Institute for Trypanosomiasis Research
Mar 2022 - Dec 2022 (9 months)
Supported daily research and laboratory operations in a regulated healthcare environment with a focus on accuracy and compliance. Assisted with project documentation, office communication, and record keeping to support smooth administrative operations.
Virtual Assistant
Lawal Cafe
Jan 2021 - Jan 2022 (1 year)
Provided timely customer support through phone, email, chat, and social media while supporting daily cafe operations. Produced and maintained documents and basic records using Microsoft Office and CRM tools to improve workflow efficiency.
Education
Degrees, certifications, and relevant coursework
NYSC
Discharge Certificate, National Youth Service Corps (NYSC)
Completed NYSC and received a discharge certificate in 2025.
Kaduna State University
B.Sc. (Biological Science), Biological Science
Earned a B.Sc. in Biological Science from Kaduna State University (2024).
Islamic Training Center, Madalla Garki
Islamic Training, Islamic Studies
Completed Islamic training at the Islamic Training Center in Madalla Garki, Abuja (2009).
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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