Open to opportunities

Abubakar Ozohu

@abubakarozohu

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Customer experience and lead generation professional delivering KPI-driven support.

Nigeria

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What I'm looking for

I’m looking for a KPI-focused customer experience or lead generation role where I can use CRM data tracking, strong communication, and objection-handling to grow qualified pipeline and improve satisfaction—working with a supportive team that values performance.

I’m a performance-driven customer experience professional with a strong background in customer support, lead generation, and administrative operations. I enjoy managing high-volume customer interactions, resolving issues efficiently, and keeping client relationships positive.

In my recent roles, I’ve conducted high-volume outbound cold calls to generate qualified leads, overcome objections, and maintain productive call control. I convert cold leads into active prospects while consistently meeting daily and weekly performance targets.

I’m also hands-on with CRM-based tracking and customer interaction management. I use tools like Zoho CRM and Zendesk to update records, manage lead pipelines, follow up promptly, and support continuous service improvement.

Beyond sales and support, I bring strong organization and front-desk/administrative experience, including confidentiality and security-minded visitor coordination. I’m highly adaptable and committed to delivering excellent service while improving communication strategies to boost satisfaction and retention.

Experience

Work history, roles, and key accomplishments

Customer Care Representative

Law Companion

Aug 2025 - Feb 2026 (6 months)

Handled high-volume inbound and outbound customer support calls and resolved inquiries efficiently. Managed customer messages across email and social platforms and used Zoho CRM to update records, track leads, and perform follow-ups.

Customer Support Outbound Calling Zoho CRM Customer Satisfaction Administrative Support

Lead Generation Specialist

The Call Gurus

Jan 2025 - Jan 2026 (1 year)

Conducted high-volume outbound cold calls to introduce services and generate qualified leads. Maintained call and lead follow-up records in CRM systems while meeting daily and weekly lead KPIs.

Cold Calling Lead Generation Objection Handling Active Listening KPI Tracking Follow Up Systems

Concierge & Admin Support

Army Headquarters Garrison

Jan 2024 - Jan 2025 (1 year)

Provided front-desk and administrative support, ensuring professional communication with visitors and staff. Coordinated schedules and maintained accurate records and logs while adhering to confidentiality and security procedures.

Administrative Support Scheduling coordination Confidentiality Record keeping Security Compliance

Virtual Assistant - Support

Dani Hair Studios

Jan 2023 - Jan 2024 (1 year)

Managed remote customer inquiries via chat, email, and social media while improving customer experience through workflow optimization. Coordinated bookings and itineraries, supported virtual meetings, and used Zendesk/CRM tools to track interactions and ensure timely follow-ups.

Remote Customer Support Zendesk CRM Management Workflow Optimization Travel Coordination Meeting Minutes

Administrative & Research Intern

Nigeria Institute for Trypanosomiasis Research

Mar 2022 - Dec 2022 (9 months)

Supported daily research and laboratory operations in a regulated healthcare environment with a focus on accuracy and compliance. Assisted with project documentation, office communication, and record keeping to support smooth administrative operations.

Research Support Documentation Record keeping Office Administration Communication

Virtual Assistant

Lawal Cafe

Jan 2021 - Jan 2022 (1 year)

Provided timely customer support through phone, email, chat, and social media while supporting daily cafe operations. Produced and maintained documents and basic records using Microsoft Office and CRM tools to improve workflow efficiency.

Customer Support Microsoft Office CRM Systems Workflows Administrative Coordination Problem Solving