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Cynthia Maduakolam

@cynthiamaduakolam

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Virtual assistant and lead generation specialist with CRM expertise.

Nigeria

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What I'm looking for

I seek remote or hybrid roles where I can drive lead conversion, maintain CRM excellence, support customer success, and grow into higher responsibility in operations or data-driven functions.

I am a Virtual Assistant and Lead Generation professional with over seven years' experience supporting remote and on-site teams in customer support, CRM management, telemarketing, data analysis, and administrative operations. I consistently exceed goals by managing lead pipelines, improving conversion rates, and maintaining accurate CRM data (HubSpot) while coordinating cross‑functional teams and vendor operations.

My background includes admissions counseling, dropshipping operations, content management, and junior data analysis using PostgreSQL, Excel, SQL, Power BI, and Tableau. I bring a results-driven, client-focused approach to roles that require persuasive communication, process improvement, and reliable remote collaboration tools like Zoom, Slack, and MS Teams.

Experience

Work history, roles, and key accomplishments

Lead Generation Specialist

Eminent Digital Services

Dec 2022 - Apr 2025 (2 years 4 months)

Conducted cold and warm outreach to identify, qualify, and convert leads, supervised client contracts and onboarding, and led dropshipping operations to improve conversion and retention.

Lead Generation Cold Calling Contract Management Dropshipping Onboarding

Admissions Counselor

Atlantic International University

Jan 2024 - Jan 2025 (1 year)

Completed intensive admissions counseling training and conducted role-play sales calls, achieving 100% scores in evaluations while supporting prospective students from inquiry to enrollment.

Lead Nurturing Consultative Selling Objection Handling Enrollment Remote Collaboration

Customer Relationship Manager

Edubureau & Aceplora

Jul 2022 - Dec 2022 (5 months)

Maintained HubSpot CRM and resolved client inquiries while assisting HR with employee documentation and supervising administrative staff to improve workflow efficiency.

HubSpot Customer Support Administrative Support Employee Onboarding Data Management Team Supervision Client Relations

Junior Data Analyst

ChristiesLabs

Mar 2021 - Jun 2022 (1 year 3 months)

Supported database administration and conducted data analysis using Excel, SQL, Tableau, and Power BI to build business cases and ensure data integrity for client decision-making.

PostgreSQL SQL Excel Tableau Power BI Data Analysis Data Integrity Reporting

Content Manager

Monti Media Group

Jun 2019 - Feb 2021 (1 year 8 months)

Researched, wrote, edited, and published blog content and promoted it via SEO, ads, email, and social media, increasing site traffic through keyword optimization and content strategy.

Content Writing SEO WordPress Social Media Management Hootsuite Content Promotion Analytics

Customer Service Representative

House on the Rock

Jan 2016 - Feb 2019 (3 years 1 month)

Delivered multi-channel customer support, maintained organizational databases securely, coordinated cross-department resolutions, and supported sales lead generation through outbound calls.

Customer Support Database Administration Outbound Calling Data Entry

Customer Service Representative

MTN

Jun 2015 - Dec 2015 (6 months)

Educated customers on products, performed upsell and cross-sell telemarketing campaigns, captured complaints, and ensured accurate customer data recording to improve service delivery.

Telemarketing Upselling Customer Education Data Entry

Education

Degrees, certifications, and relevant coursework

Federal University of Technology, Owerri

Bachelor of Technology, Information Management Technology

2009 - 2014

Completed a Bachelor of Technology in Information Management Technology with coursework focused on information systems, data management, and technology applications.