Cynthia Maduakolam

Conducted cold and warm outreach to identify, qualify, and convert leads, supervised client contracts and onboarding, and led dropshipping operations to improve conversion and retention.

Completed intensive admissions counseling training and conducted role-play sales calls, achieving 100% scores in evaluations while supporting prospective students from inquiry to enrollment.

Maintained HubSpot CRM and resolved client inquiries while assisting HR with employee documentation and supervising administrative staff to improve workflow efficiency.

Supported database administration and conducted data analysis using Excel, SQL, Tableau, and Power BI to build business cases and ensure data integrity for client decision-making.

Researched, wrote, edited, and published blog content and promoted it via SEO, ads, email, and social media, increasing site traffic through keyword optimization and content strategy.

Delivered multi-channel customer support, maintained organizational databases securely, coordinated cross-department resolutions, and supported sales lead generation through outbound calls.

Educated customers on products, performed upsell and cross-sell telemarketing campaigns, captured complaints, and ensured accurate customer data recording to improve service delivery.

Completed a Bachelor of Technology in Information Management Technology with coursework focused on information systems, data management, and technology applications.